WHMCS Support tickets

[mvirtue]

When a new support ticket is opened in WHMCS, is a notification of the new ticket supposed to be emailed anywhere? What email address would they be sent to?

I created a test ticket, and received a notification AS THE PERSON RAISING THE TICKET - not as the support system receiving the ticket. Only one email was sent - to the person raising the ticket (me).

Surely it doesn't go to the email address of the support department? I thought that address was only used for RECEIVING emails from clients and automatically creating tickets from them.

Is that correct?

Mark.

[jrawly]

You need to ensure you have the box ticked in your Admin profile to receive new ticket notifications

[mvirtue]

Thanks for that!

Only one problem - I've just had a good look for that tickbox, and I can't find it anywhere. Are you able to point me to it?

Mark.

[jrawly]

Click on "My Account" at the top of the Admin panel

[mvirtue]

Thanks for that. Found it this time.

Unfortunately, it was already ticked. I'm going to have to do some more testing, and perhaps submit a ticket to HostNine if it continues not to work (not their fault, I suppose, but I gotta start somewhere).

[Ace]

Feel free to send me a private message if you cannot figure this out

[mvirtue]

Thanks - I figured it out.