Community Forums

Important Notice:

Two sections of this forum are available only to registered customers. In order to receive access to the Customer Forums and ResellerCentral Forums, you must first register on these forums or login to your existing forum account. If you are an existing HostNine customer, be sure to register using the email address on file for your billing profile.

Go Back   HostNine Community Forums > H9 Customer Forums > WHMCS

Notices

Reply
 
Thread Tools Display Modes
  #1  
Old 02-10-2008, 08:00 PM
Chris Chris is offline
Junior Guru Wannabe
 
Join Date: Oct 2007
Posts: 52
Default Extra Ticket Fields (eg username)

G'day All,

Is there a way within WHMCS, to create extra "new ticket" fields.

Such as H9's eSupport, where when we submit a new ticket, we put in information for the Username, Domain Name, Domain Username, password etc?

Thanks

Chris.
Reply With Quote
  #2  
Old 02-14-2008, 05:39 PM
Ace Ace is offline
H9 Addict
 
Join Date: Nov 2006
Posts: 121
Default

Yes of course.

Go to the Configuration tab
Click Support Departments
Click the edit icon of the department you want to edit
Click the Custom Fields tab
__________________
Resell graphic design to your customers
http://www.reselldesign.com | Twitter
Reply With Quote
  #3  
Old 02-17-2008, 02:09 AM
Chris Chris is offline
Junior Guru Wannabe
 
Join Date: Oct 2007
Posts: 52
Default

Thanks for that.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Forum Username Question interFUZZ Feedback & Suggestions 2 04-03-2009 09:44 PM
Billed now for services i dont want?? after ticket after ticket since 21st December unet Reseller Hosting 1 01-14-2009 03:21 AM
I pay for a hosting plan and my username don't exist? fnhn Feedback & Suggestions 2 04-17-2008 09:06 AM
need a little help regarding Ticket. dstemper Reseller Hosting 7 03-21-2008 04:24 PM
Extra support danuk Web Hosting 0 07-01-2007 11:23 AM


All times are GMT -5. The time now is 08:12 PM.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.

Host Nine

Our mission began in 2006. Thousands of awesome clients later, we are now one of the most popular hosters in the world.
Most of this is because of our fantastic support. Join us, you'll be glad you did - that's a given.