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#1
06-02-2009, 01:26 PM
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HowTo: suggestions?
As many of you may have noticed I have been trying to add some of these to help our users out with tasks that don't really need to always be submitted to support.
I know a lot of our users don't like to have to contact us every time something is wrong so I thought this may help. If anyone has any common things they see wrong and think we should add it please do let me know here in this thread. PS: please add anything here and not by email/ticket/phone support.
__________________
Alex Hostnine Support *********Important Links************ Helpdesk: http://support.hostnine.com/ Blog: http://www.hostnine.com/blog/ Forums: http://forums.hostnine.com/ ******************************** 
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#2
06-02-2009, 01:53 PM
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Quote:
Does this mean that clients cannot create tickets on the matters listed here, or can they still create tickets if they feel uncomfortable doing this themselves? This section is a great idea if it does not exclude clients from creating tickets on these subjects. Thanks Greg V
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#3
06-02-2009, 04:40 PM
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Oh no of course they can. This is just to help people who like to do it them self's.
By all means we will still fix anything that comes our way.
__________________
Alex Hostnine Support *********Important Links************ Helpdesk: http://support.hostnine.com/ Blog: http://www.hostnine.com/blog/ Forums: http://forums.hostnine.com/ ********************************
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