Free Site Monitoring Service

[sepko]

This is all nice and everything guys, but I don't see why there is a need for thing like this when we are meant to have a 99.9% Uptime Guarantee from H9?

Seriously, these were the first questions that popped into my head when I read the posts.

Don't take the word 'Guarantee' too lightly either. There is nothing vague about the word.

Yes I know it's a 'best effort' attempt at keeping everything running, but best effort is not a guarantee.

And even WHEN a server is down, shouldn't H9 be contacting all affected clients anyways to notify us, especially resellers.

This is the kind of service that a company like H9 needs to try to fulfill in order to differentiate itself from the 1000's of other similar hosting companies out there.

I'm on your side guys lol* This is constructive.

Use it, don't use it, just a thought.

[interFUZZ]

Originally Posted by sepko

This is all nice and everything guys, but I don't see why there is a need for thing like this when we are meant to have a 99.9% Uptime Guarantee from H9?

The need for an uptime service is for me to be aware of a server problem when it occurs. I'm not a reseller, but I have 7 clients who signed up with H9 on my recommendation. It's my reputation on the line, and if my client calls me about his/her web site being down, it calms the situation if I can tell them that I already know about it, and that I'm investigating.

Originally Posted by sepko

And even WHEN a server is down, shouldn't H9 be contacting all affected clients anyways to notify us, especially resellers.

H9 does notify us through the forum. I don't know about you, but I don't have time to read the forum every 15 minutes. Effectively, the uptime service does that for me. If I receive an alert, I go to the H9 forum to see what's going on. Then I proceed accordingly, based upon the information provided.

It has nothing to do with H9's 'guaranteed' uptime, it's Customer Service 101.

[sepko]

Now see thats my point.

>> H9 notifies us throught the forums? Don't have time to watch the forums every 15 minutes?

Why not email us then? I'm talking about H9 providing us with this kind of service so we dont have to end up runnning around looking for Site monitoring services outside of our H9 service offering.

Reseller or not, this is something that will benefit you.

My point with the guarantee is that our 99.9% Uptime GUARANTEE is anything but guaranteed if our server/site monitoring services are kept so busy notifying us of downtime.

Seems like you're arguing about agreeing with me? lol*

[interFUZZ]

Originally Posted by sepko

Why not email us then?

Because H9's policy is to acknowledge problems and projected fix windows in ONE place, and that is the forum. This issue has been discussed before. There are three problems with emailing server issue notifications. First, depending on the actual problem, sending emails may not even be possible. Second, if H9 clients' contact email addresses are associated with
the website(s) which are down, the emails might not be delivered until the server problem is resolved. And third, if my website's server is down, I want the H9 staff to be concentrating on fixing the problem instead of worrying about sending notification emails.

Originally Posted by sepko

Reseller or not, this is something that will benefit you.

H9's current policy already benefits me, as it is the best solution for insured consistency in problem notification.

Originally Posted by sepko

My point with the guarantee is that our 99.9% Uptime GUARANTEE is anything but guaranteed if our server/site monitoring services are kept so busy notifying us of downtime.

On the vast majority of days, my daily report from BasicState shows that all 7 of my clients had NO downtime. When they do have downtime, I know how long, in 15 minute increments. Then, this info can help my clients (if they choose) to quantify the downtime to H9 for a '99.9 % guarantee' rebate. Sorry, I don't see a downside to using a FREE service as a safety net.

Again, from a business point of view, I use monitoring services to stay one step ahead, so that I already have an answer for my clients if they call. It's as simple as that. Sorry if that concept escapes you.

Originally Posted by sepko

Seems like you're arguing about agreeing with me? lol*

Actually, I'm not agreeing with you, and let's just leave it at that, ok?

[interFUZZ]

I have just checked my clients web stats (including my own), and BasicState appears to have resumed monitoring all 7 sites again as of this morning. And the BasicState website is back up, too!

Hopefully, the daily reports will resume tonight.

[adsejam]

Everything seems to be back to normal with BasicState...

All their emails are carrying this message:

Hi,

basicstate.com was forced offline on November 21
as collateral damage in a 8Gbps+ ddos. After some
hours, the upstream networks had to null route
our ip block to protect other customers.

We are restoring services in stages as follows:

testing and alerts
mail services
control panel interface

More information:

the uptimer journal

[interFUZZ]

Yep adsejam, BasicState appears to be back in business at full throttle!