Texas Outage

We're currently experiencing an outage with our texas data center and expect things to be resolved very shortly.

More information on this outage can be found at:

http://forums.theplanet.com/index.php?showtopic=90185

Direct from our data center.


This evening at 4:55 in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

Updates as we receive them.

Guys, we know your site being down is a big problem, trust us, we know.

We are working with the DC to get continual updates on the problem and will update this forum with any and all new information.

Please do not submit a support ticket, live chat or phones for any issues relating to any part of your site, until this issue is resolved.

We are getting hammered in phones, live Chats and support tickets.

RC servers affected:

node4
node14
node19
node29
node32
win2
win1
node38
node42


WHM servers affected:

apollo
ariel
basin
comet
corona
crater
drift
ejecta
galaxy
gibson
jupiter
loki
magellan
mars
mercury
neptune
pluto
rocket
saturn
server1
server2
server3
terminator
titan
venus

And many dedicated servers.


So, if your site is on any of these servers, please, be patient.

[H9Dan]

This outage, according to the datacenter, is expected to be resolved around 1pm Eastern Time (about 3 hours from now). This is not an exact time but an estimate, however please rest assured they have teams working around the clock to repair this issue.

We deeply apologize for the inconvenience this has caused and we do understand all of your frustrations.

[H9Dan]

Update

We are currently working with the datacenter to try and get servers moved to another building to get them up quicker.

[H9Dan]

Update

The datacenter is hoping to have this online early evening today.

[H9Dan]

Update from "The Planet"

We expect to be able to provide initial power to parts of the H1 data center beginning at 5:00 p.m. CDT. At that time, we will begin testing and validating network and power systems, turning on air-conditioning systems and monitoring environmental conditions. We expect this testing to last approximately four hours.

Following this testing, we will begin to power-on customer servers in phases. These are approximate times, and as we know more, we will keep you apprised of the situation.

To address the newest most popular question

"Why didn't the redundancy systems kick on?"

Because the firefighters/police told them to shut it all down, and when they tell you that, you do it

For the sake of our customers and staff; PLEASE wait here for updates from our network provider

We are doing the best we can with a bad situation, but asking for an update every 2 minutes just makes things worse.

For those of you who are patiently waiting, we will have the 730 update shortly from TP (830 eastern time, yes I know its late)