Quote:
Originally Posted by HelpingPoint
If somebody on staff can check the support tickets via support.hostnine.com would be great if my problem got resolved 
I was billed twice....  |
This issue was a result of your own error. You manually paid the invoice when you had a PayPal subscription.
You sent your issue in the early hours of a Saturday morning when the Billing Department was closed. When you didn't get a response immediately, you sent off obscene and abusive messages to our staff, and posted on these forums.
Once the Billing Department entered for the week, your issue was promptly resolved.
For future reference the Billing Department works Monday-Friday 9 AM - 5 PM. If you submit your issue outside these hours, you should not expect a response. We do work outside these hours - I often answer tickets on my own time - but the standard business hours are the only "official" times that the Billing Team works.
You had the same issue when your order wasn't activated fast enough -- even when it was activated within 2 hours of purchase.
These forums are not a medium to try to get things done faster. We have certain teams that handle certain functions within this company, and posting here does not get their attention any faster. Often times the issue you're posting about is resolved before we even see these forums.
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01-17-2010, 03:52 PM
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