Important Notice:
Two sections of this forum are available only to registered customers. In order to receive access to the Customer Forums and ResellerCentral Forums, you must first register on these forums or login to your existing forum account. If you are an existing HostNine customer, be sure to register using the email address on file for your billing profile.
|
|||||||
 |
|
|
Thread Tools | Display Modes |
|
#1
10-15-2009, 10:29 AM
|
|||
|
|||
Ticket Response Times
I keep seeing the average response times of tickets increase more and more every week. I'm getting a bit concerned HostNine is growing to big to offer good support. The last few times I've submitted tickets I get short non detailed explainations which require me to respond again and again to get a really simple problem resolved. I'm concerned for my well being, my clients well being and for HostNine's. On top of ticket response time, I just called HostNine and chose every option available only to sit on hold for 30-45 minutes each time before getting disconnected by the automation of their telephone system. Sales, Billing and Tech Support... So 1.5 hrs later of waiting on hold and I'm still wondering if HostNine is still in business.
Does anyone else see this as being a problem? How are you other Resellers handling this? Thanks, Chris |
|
| Tags |
| reseller, slow, support, tech, ticket |
«
Previous Thread
|
Next Thread
»
| Thread Tools | |
| Display Modes | |
Linear Mode
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Ticket Response Times | H9Dan | General Announcements | 0 | 03-20-2010 12:03 PM |
| Average Response Times | suz | Customer Testimonials | 2 | 12-14-2008 10:26 AM |
| Abuse department is Response Times is too bad | Adz | Reseller Hosting | 0 | 09-15-2008 05:18 PM |
| Support Ticket times | Sean | Feedback & Suggestions | 14 | 07-20-2007 06:12 AM |
| Ticket Response Time? | brandon | Feedback & Suggestions | 2 | 06-06-2007 01:40 PM |
All times are GMT -5. The time now is 09:22 AM.