Node11 up and down = 1 cancellation @#$%^#

[idwebca]

Node11 up and down since the last few days = 1 client cancellation today and fighting to keep the other one, which I dont think I will be able to do... thanks thanks!!!

[zanass]

Originally Posted by idwebca

Node11 up and down since the last few days = 1 client cancellation today and fighting to keep the other one, which I dont think I will be able to do... thanks thanks!!!

Hello

I am not defending H9 what so ever, any client that is on a shared server must expect some downtime, I tell all my clients if they don't want ot expect email balcklist issues, servers being down due to abuse to get a dedicated server. I do know it's frustrating, but hardware does fail as in this case.
I have 2 accounts that I protect from downtime like this..I have a cheap reseller account with a different reseller ($6.95 a month) and I tell those clients that I have this. I always keep a back up that is no longer than 1 week old and if hardware fails or a long ddos happens I have that cheap host do a restore with my backup, the way this works is I have my 2 accounts at Softlayer in Texas, and I found my cheap reseller that is in the same datacenter as my node so the propagation is less than an hour, My 2 clients pay for my "backup host" as I explain it's a lot cheaper that a dedicated server. I have used it twice.

I know this will not make you feel better now, but a tip for the future.

Greg V

[H9NickH]

Hello,

This is not an outage due to server abuse or anything of the sort.

It's a hard drive failure. There is absolutely nothing we could have done to predict or prevent this. I understand you're frustrated but we did not intentionally do this. If we could have prevented this we would have.

Hard drives fail - it's the nature of the business and will happen with ANY host.
We've had brand new drives fail, as well as 3+ year old drives, and everything in between. There is no way to predict when this might happen.

We will keep everyone informed via this forum.