RC Locations

Hi,

Well one we're moving for sure is FL to TX as we are no longer able to place servers with the data center we were using in Boca Raton. Keep in mind we would still have Serverbeach, and SoftLayer in the US. We're just weeding out a few data centers that we have communication/support issues with.

NY is definitely staying not to worry.

[brudosm]

All of my customers are in the Midwest. How will this impact them, performance-wise? Currently I prefer Illinois: Reply from 69.65.41.140: bytes=32 time=9ms TTL=52. I have one setup in California: Reply from 64.62.137.225: bytes=32 time=87ms TTL=47. But I'm probably a tiny fraction of your total business.

Thanks,
Mark

Originally Posted by brudosm

All of my customers are in the Midwest. How will this impact them, performance-wise? Currently I prefer Illinois: Reply from 69.65.41.140: bytes=32 time=9ms TTL=52. I have one setup in California: Reply from 64.62.137.225: bytes=32 time=87ms TTL=47. But I'm probably a tiny fraction of your total business.

Thanks,
Mark

Mark,

Every customer is a huge fraction of our business. Have you tried any of the response times to Texas / New York at all?

[H9Alex]

Let me ask everyone this. When a server load's up and we can't save it in time what is a better reboot time?

> 5 mins or < 30 mins

Some of the datacenters just can't keep up with their growth. All of these datacenters where great the the beginning but after time has gone by they just have gotten bad.

Reboots in the new york datacenter have taken up to 45 mins on a Friday.

It's just little things like this that cause more issues then are needed. I personally take care of every single reboot Mon-Fri 9am-6pm est. Most of our customers don't even know there server has been rebooted because I normally can get it done extremely fast. This is just one example of better service at bigger datacenters.

[zanass]

Originally Posted by H9Alex

Let me ask everyone this. When a server load's up and we can't save it in time what is a better reboot time?

How about on ALL the servers you state "load spiked to quick to save, it is rebooting now" maybe lower the load notice so you can get to them quicker and find out what the issue is?

Please your selling point on RC was to have the option to do migrate an account away from a problem server or data center.

Ben stated that NY is staying so why do you still bring NY up? Do we still have to argu to keep the New York data center?

[Ace]

Keep the servers how they are now, but only build new ones at ThePlanet and Softlayer.

This way you can still advertise servers all over the world.

[Ace]

Oh. why not edit the main post and start a poll?

[primitiv]

Moving one datacenter you have had issues with is fine by me,as I said before. I have no issues with a Florida => Texas move.

[guerrant]

The main reason the RC is so great is the ability to spread accounts to different locations so when a server goes down all your accounts don't go with it. Having those choices is the best part of your service and it was your biggest selling point I remember in its introduction.

I have had the unfortunate, or fortunate, experience on several occasions when nodes were down and I sighed a relief because I have my accounts spread on the different nodes, thus I only had a few down.

Now your thinking of centralizing it back the way it was.

I vote NO, keep as many reliable data centers as you can.

Jac

Okay,

I think there is some major confusion here. Reseller Central is not changing. We are not reverting back to single server reseller hosting. What we are doing is combining a few of the locations rarely used (not new york) into Dallas and Houston. You will still have California, Texas, Washington DC, and New York for the US then Berkshire and Singapore as well.

All that will change is:

Illinois -> Texas
Florida -> Texas
Virginia -> Texas

Not one data center in Texas. It will be spread out over 6 different data centers.