SUPPORT, .au domains & add on modules for WHMCS

[Captain]

Well, read many forum posts and thought why not try out the support system here even after reading so many negatives and a few positives..

Now I am posting here hoping to get some answers before proceeding:

My question to support is still un-answered:

Average Response Times
Sales: 2 Minutes
???????
it has now been 3 hours?

My questions (in the support are which remains open) are as follows:

Hi,

I am looking for a resellers account with WHMCS.

I already use one in Australia (my location) to support .au domains and one in USA/UK for all other purposes but neither on has WHMCS which I like very much.

I have looked at all the info. on your site and then read many threads in your forum. The forum is a little worrying for me with all the support difficulties listed there. I would like you to boost my confidence that the support is there and good. The other reseller accounts offer the support of any online service I have ever used. The response time is super quick and 24 hours which is good for me as I am on the other side of the world!!!

Your reseller accounts appear to have all the requirements, just have a couple of quick questions for you.

1. Is it possible to have "add-on" modules in WHMCS or, if already installed which modules to you have for the end user (me!) for example the 'licencing ; module and the module that allow the buyer to custom pick the spec's of their hosting when purchasing if they do not like the pre-set packages!

2. If I start with the small resellers account, is it easy to upgrade as the need arises to the top resellers package without any inconvenience to the clients?

3. with regards to .au domains, this is my biggest issue, I need a resellers account that allows me to sell .au as much as .com etc. The list of supported Domain resellers obviously is limited to WHMCS abilities, using your RC is there a way to set up selling .au domains from the Australian Domain reseller (Smartyhost) ???

4. How hard would it be to swap mys current clients with there accounts over to H9?.. and how would that work?

Look forward to a reply soon as I must get a new account up and running soon!
Kind regards,
Darren.

Can anyone help me out here? ... please.

In anticipation of a positive reply...
Reagrds,
Darren

[Gentelman]

WHMCS is the complete all-in-one client management, billing & support solution
for Web ... groups for creating addon groups which apply to multiple products,
support ticket rating, SEO friendly URLS, a new free domain registration ... two
new registrar modules (WebNIC & Nominets new EPP protocol) and much more

[jrawly]

1) You can purchase any WHMCS addons you wish from WHMCS. It is only the license you get free

2) Yes

3) Planetdomain I think allows .au domains

4) Using cPanel? You can submit a transfer request with H9 and they can move the accounts accross

[imventures]

Let's see, thread originally started in feb 12, finally responded to 16 Apr.

If that's the speed of response for pre-sales (before you even get your hands on the customer's money), it doesn't bode well for after sales support (when you already have your hands on the customer's money).

[jrawly]

This isn't a sales forum or a support forum - pre sales is by live chat and ticket. Support is by ticket. This is a community forum for H9 clients