Community Forums

Important Notice:

Two sections of this forum are available only to registered customers. In order to receive access to the Customer Forums and ResellerCentral Forums, you must first register on these forums or login to your existing forum account. If you are an existing HostNine customer, be sure to register using the email address on file for your billing profile.

Go Back   HostNine Community Forums > H9 General Forums > Pre-Sales Support

Notices

Reply
 
Thread Tools Display Modes
  #1  
Old 02-12-2009, 09:47 PM
Captain Captain is offline
New Member
 
Join Date: Feb 2009
Posts: 1
Cool SUPPORT, .au domains & add on modules for WHMCS

Well, read many forum posts and thought why not try out the support system here even after reading so many negatives and a few positives..

Now I am posting here hoping to get some answers before proceeding:

My question to support is still un-answered:

Quote:
Average Response Times
Sales: 2 Minutes
???????
it has now been 3 hours?
My questions (in the support are which remains open) are as follows:
Quote:
Hi,

I am looking for a resellers account with WHMCS.

I already use one in Australia (my location) to support .au domains and one in USA/UK for all other purposes but neither on has WHMCS which I like very much.

I have looked at all the info. on your site and then read many threads in your forum. The forum is a little worrying for me with all the support difficulties listed there. I would like you to boost my confidence that the support is there and good. The other reseller accounts offer the support of any online service I have ever used. The response time is super quick and 24 hours which is good for me as I am on the other side of the world!!!

Your reseller accounts appear to have all the requirements, just have a couple of quick questions for you.

1. Is it possible to have "add-on" modules in WHMCS or, if already installed which modules to you have for the end user (me!) for example the 'licencing ; module and the module that allow the buyer to custom pick the spec's of their hosting when purchasing if they do not like the pre-set packages!

2. If I start with the small resellers account, is it easy to upgrade as the need arises to the top resellers package without any inconvenience to the clients?

3. with regards to .au domains, this is my biggest issue, I need a resellers account that allows me to sell .au as much as .com etc. The list of supported Domain resellers obviously is limited to WHMCS abilities, using your RC is there a way to set up selling .au domains from the Australian Domain reseller (Smartyhost) ???

4. How hard would it be to swap mys current clients with there accounts over to H9?.. and how would that work?

Look forward to a reply soon as I must get a new account up and running soon!
Kind regards,
Darren.
Can anyone help me out here? ... please.

In anticipation of a positive reply...
Reagrds,
Darren
Reply With Quote
  #2  
Old 04-16-2009, 04:49 AM
Gentelman Gentelman is offline
Permanently Banned
 
Join Date: Apr 2009
Posts: 2
Default SUPPORT, .au domains & add on modules for WHMCS

WHMCS is the complete all-in-one client management, billing & support solution
for Web ... groups for creating addon groups which apply to multiple products,
support ticket rating, SEO friendly URLS, a new free domain registration ... two
new registrar modules (WebNIC & Nominets new EPP protocol) and much more
Reply With Quote
  #3  
Old 04-17-2009, 04:39 PM
jrawly jrawly is offline
Web Hosting Master
 
Join Date: Jan 2007
Location: Manchester, UK
Posts: 670
Send a message via ICQ to jrawly Send a message via AIM to jrawly Send a message via MSN to jrawly Send a message via Yahoo to jrawly
Default

1) You can purchase any WHMCS addons you wish from WHMCS. It is only the license you get free

2) Yes

3) Planetdomain I think allows .au domains

4) Using cPanel? You can submit a transfer request with H9 and they can move the accounts accross
Reply With Quote
  #4  
Old 04-25-2009, 04:07 AM
imventures imventures is offline
Newbie
 
Join Date: Apr 2009
Posts: 2
Default

Let's see, thread originally started in feb 12, finally responded to 16 Apr.

If that's the speed of response for pre-sales (before you even get your hands on the customer's money), it doesn't bode well for after sales support (when you already have your hands on the customer's money).
Reply With Quote
  #5  
Old 04-29-2009, 06:54 AM
jrawly jrawly is offline
Web Hosting Master
 
Join Date: Jan 2007
Location: Manchester, UK
Posts: 670
Send a message via ICQ to jrawly Send a message via AIM to jrawly Send a message via MSN to jrawly Send a message via Yahoo to jrawly
Default

This isn't a sales forum or a support forum - pre sales is by live chat and ticket. Support is by ticket. This is a community forum for H9 clients
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
WHMCS Support/Update Renewals H9NickH General Announcements 1 03-11-2009 06:24 PM
WHMCS Reviews? Domains? rosy0123 WHMCS 1 08-15-2008 12:29 PM
cgi or several SAPI modules ? xfbbs Feedback & Suggestions 1 06-11-2008 03:11 AM
WHMCS Support tickets mvirtue WHMCS 6 02-14-2008 07:17 PM


All times are GMT -5. The time now is 11:40 PM.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.

Host Nine

Our mission began in 2006. Thousands of awesome clients later, we are now one of the most popular hosters in the world.
Most of this is because of our fantastic support. Join us, you'll be glad you did - that's a given.