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  #1  
Old 01-14-2007, 07:28 AM
Express Express is offline
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Join Date: Oct 2006
Location: United Kingdom
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Default Cerberus Helpdesk & Modern Bill

Hello,

Anyone intergrated cerberus helpdesk with modernbill.

I got the get support bit done and that works fine but when i client knowledge base in the modern bill area it gives me this error:

Fatal error: Cannot instantiate non-existent class: cerknowledgebase in /home/express/public_html/support/cerberus-support-center/includes/widgets/module_knowledgebase.php on line 6

Liam
  #2  
Old 02-14-2007, 03:17 PM
erwebhost erwebhost is offline
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Join Date: Jan 2007
Posts: 3
Default Cerberus and ModernBill Integration

Has anyone successfully integrated these? I have read all of the manuals and searched online and I still cannot get the 2 to fully work together. Specifically, I am getting errors when a user logs in to Modernbill and clicks 'Get Support'. Below are the errors:

Warning: main(CER_MB_FILESYSTEM_PATHconfig.php) [function.main]: failed to open stream: No such file or directory in /home/rasheemb/public_html/support/cerberus-support-center/embed/modernbill/modernbill_session.php on line 2

Fatal error: main() [function.require]: Failed opening required 'CER_MB_FILESYSTEM_PATHconfig.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/rasheemb/public_html/support/cerberus-support-center/embed/modernbill/modernbill_session.php on line 2

Also, I don't like the fact that when a user comes to my support page and clicks open ticket, check ticket status, etc...it sends the user to modernbill. I want my customers to be able to stay on the website to do those things and be able to login to modernbill to see the tickets they have created. I also would like them to be able to use the same login.

Can someone help me with this? Email: rbarnett@erwebhost.com

Thanks much!
  #3  
Old 02-15-2007, 05:23 AM
Express Express is offline
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Default

Hello,

I have did this! I can also install this for you.... PM me.

Liam
 

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