Node 36 FEEL STRANDED

[cheaton]

Hey guys when are we going to see our sites backup and running, our sites have now been down for 72hours, from your recent post this should have all been fixed and restored by now.

To date all our databases are still not there, I spoke to greg on instant chat and asked if creating a new database would effect the restore, he said that it would not, but when I try to create a new database all I get now are errors.

Please give us an honest reply about if all data will be restored and some realistic time element, we have customers screaming down our neck requesting there money back

What the update ??

Originally Posted by cheaton

Hey guys when are we going to see our sites backup and running, our sites have now been down for 72hours, from your recent post this should have all been fixed and restored by now.

To date all our databases are still not there, I spoke to greg on instant chat and asked if creating a new database would effect the restore, he said that it would not, but when I try to create a new database all I get now are errors.

Please give us an honest reply about if all data will be restored and some realistic time element, we have customers screaming down our neck requesting there money back

What the update ??

I can assure you all of our replies have been honest. r1soft does not give us any ETA on when the restore will finish we've just been using our best judgment. I am showing most of /home has been restored so the databases should be restored by this afternoon. As soon as we see them begin we will update the forums.

[pcdoctor]

There must be a percentage on completion! - This is unacceptable! I would prefer to re-upload all my files...easier and a hell of alot quicker.

[cheaton]

I am showing most of /home has been restored so the databases should be restored by this afternoon.

Then we have no choice but wait with baited breath, but to be honest I dont hold much hope in what you say will actually happen!

[cheaton]

Uk time 13.15pm

Ok databases are showing as of 10:00 am UK time this morning, but now we are unable to access the php admin to backup our databases,

We have submitted a support ticket at 10:30am

VSD-877458

Can you please reply as your support ticket time is showing 13min not 2hrs

We would like to get into our database please to backup

We are working on the phpmyadmin issues on node36 and expect to have them resolved ASAP

Originally Posted by pcdoctor

There must be a percentage on completion! - This is unacceptable! I would prefer to re-upload all my files...easier and a hell of alot quicker.

Unfortunately r1soft does not provide a % of the progress. We have submitted SEVERAL feature requests due to this restore and I plan on contacting them this week to arrange a meeting as they are in Houston as well.