Just quit it already...

[DiverseHosting]

It seems like every day another person posts on the forums that their post will probably get deleted because H9 doesn't like negative stuff about them...

To the best of my knowledge, H9 has not deleted ANY of these posts. H9 is not in the business of censoring peoples opinions, which usually turn out to be the customer's mistake anyway.

A search of the forums will prove that your posts don't get deleted. If these posters are going to intentionally accuse H9 of what they know to be false, it makes me wonder whether they actually had an issue, or if they are just making noise to get comped or something.

My ticket hasn't been answered in 2 months ( Did you check your spam folder? My tickets have always been answered... Usually within a few minutes. Some have taken a little longer, but always within "24-48 hours"... And yes it says support is available 24 hours a day... Just because your idiocy may not be resolved in 24 hours, doesn't mean that they are open 24 hours.

What's really funny about most of those people who say "I'm seriously considering leaving H9"??? Most are still here... Many that have left, have returned. But most of the time, once the person calms down and realizes that it was their screw-up that caused the problem in the first place, they decide not to leave. A week after posting about how horrible H9 is, they are posting about how great the support is that helped them through their issues.


Can you guys just shut up... Please! Your giving me a headache.


Disclaimer: I do not work for H9 nor do I have any affiliation other than being a customer. These are my own opinions.

[DiverseHosting]

One more thing... If your account is on the server, it's on the server... That means that they DID migrate your acocunt... Just because typing in www.dumbass.com doesn't pull up your site doesn't mean that they didn't migrate it over. If you didn't bother to change your NS, thats your own fault. If you didn't wait for propagation... Your fault... Don't blame others.

[danuk]

Thanks DiverseHosting m8, I was just about to create a thread like this. I can't say that I'm aware of posts being deleted because of bad reviews actually. Just because "other" hosts do, they aren't all bad, although saying that, seriously what is the word "perfect", what idiot came up with it!

I will say though, It does actually bug me to as why H9 closes or restrict posting to any review threads, I feel it would be good for the community to comment on review threads actually.

Also, when I left H9 a year ago, due to sudden lack of support. After reviewing evidence of improvement to there support, I rejoined H9 recently for 6 months payment plan, after a very good response from there sales and I know H9 have it in them to provide good support from previous experience which leads me onto thinking that the "sudden" lack support possibly brought on by an unexpected event. Last but not least RC did not play any role into me rejoining H9 as I left after RC was released whoops, I must add, yes transfer process was slow this time however that was no suprise as it stated that this could be expected. (edit) ### By the way this isn't really a review, my point is I pay for the service or a service, so I'm in control of who I pay, so my hard earned cash only goes on a good service, So H9 can't be that bad, seeing I returned but yeah, It's YOUR cash so YOUR in control.


This has to be the longest post I have ever posted!!!
Dan

[danuk]

Originally Posted by DiverseHosting

One more thing... If your account is on the server, it's on the server... That means that they DID migrate your acocunt... Just because typing in www.dumbass.com doesn't pull up your site doesn't mean that they didn't migrate it over. If you didn't bother to change your NS, thats your own fault. If you didn't wait for propagation... Your fault... Don't blame others.

Yeah he don't work for H9 but he does own that url It works aswell, oh stupid spammers nowdays hehe

No, we do not, plain and simple

[danuk]

Originally Posted by H9Joshua

No, we do not, plain and simple

hmm?? ... H9 don't what?

We don't delete threads

[danuk]

Originally Posted by H9Joshua

We don't delete threads

Ahh, well there we all go, we have heard it from the second main man

Joshua is right, we do not delete threads or post. But to respond to the issue of us closing a post:

We do this for the simple fact that some clients that have a grudge against us, and will spam and bomb forums with their complaints. Also, they forget not to mention personal information and like to argue with staff, which is not appropriate for forums. That's why we have live Chat and Tickets, and even phones.

An example:

A client came to hostnine to host his spammers script(I reviewed the entire code, it did nothing but spam viagra and porn links). Then they were upset that we suspended them(without the option of renewal after the 3rd suspension).

They proceeded to spam the forum, claiming we didnt resolve their issue, which they claimed was a hacker or exploit of their script.

Now, we really hate to terminate clients, we actually like to host sites and work on these issues. I even spend my days off working on stuff(I'm not asked, I just like to).

This client was coding his own script, accessing it via cpanel, which logs every ip, and every login detail, shy of the password. Then they added it to their cronjobs. We actually removed it for the client. Put the account on watch, which tells us who accesses what, and gives full details. Noone was hacking his site, the same ip was sending the e-mails in the ticket system. and Just to make sure, we changed the cpanel password via the ticket so something extremely hard. We watched and saw them upload the script and once again apply the cron job(no mistakes in a 11 character password). Then we suspended, then they claimed they were hacked again.

Now, it's really hard to get out of these situations. The customers is always right, and to tell them they are lying to us, makes a lot more trouble then it's worth. But we cant let a customer stay and abuse the system. So we provided them a backup and asked they find another host.

Then they proceeded to spam the forums. We had to stop them from bombing the forums and spaming it, all because we knew better, and they wanted to litterally abuse our services.

We hate to do it, but we must, a few bad apples does ruin the bunch.

So, bad reviews are fine, and you can even discuss them with us, but we must stop people from abusing our systems and spamming our forums. It's one of those lesser of 2 evils kind of deals.

[danuk]

Yep Greg, you really should get out more, just kidding, wow that was one hell of a post, but yeah great explaination, ta. ermm so yeah I can for sure see where the sense in that is, now.

I chipped a tooth about 2 hours ago in my sleep but boy did I find out instantly, I have managed to control the pain a little but I may update this post because I have totally forgotten what I was going to say.