Support Lesson?

[kobra]

Originally Posted by Joe2209

Support Sucks
I've never had a problem with the support before - my tickets were always answered and so were my live chat requests.

But today has been absolutely terrible. My site has been down all day, and it doesn't seem like anyone wants any involvement in fixing the issues.

Can someone please take a look at my ticket, 'CNP-695974'?

A community of over 500 members are pissed off right now because they haven't been able to access the site -at all- today. If this problem isn't fixed within the next few hours, I'll be reconsidering a new host (mostly because the issues pertain to the loss of MySQL database information during a migration).

Does not address the support issue -

But should get you started at ALWAYS doing a backup of your own prior to anything that might compromise your data or files...FYI

[DiverseHosting]

Well said!!

I'm not going to say this as an official response, so nobody give me any hell

If you're not taking milestone backups, you're just not thinking that much of your website. Yes, we do daily backups, meaning they're overwritten every day. They are for emergencies only.