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#1
03-20-2009, 02:45 PM
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Putting in more then on ticket about an issue.
More and more I am seeing this happen. Do not put in 5 more tickets about an issue you already have in.
Right now I am going through abuse and most of these are rant's about a ticket we have already open. This is making me take longer to respond to your issues. Abuse takes time. If alot of you notice we will include ftp logs cpanel logs etc. We have to dig through archives for these each time. So please do us a favor and wait for the issue to be dealt with. Abuse can take up to 72 hours or more from the first ticket put in to be resolved.
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Alex Hostnine Support *********Important Links************ Helpdesk: http://support.hostnine.com/ Blog: http://www.hostnine.com/blog/ Forums: http://forums.hostnine.com/ ******************************** 
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