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#1
12-14-2008, 09:28 AM
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Average Response Time
Hello
I can't get it clear, is the stated "average response time" on your homepage is for somebody very special? On your site I saw - Sales: 0 Seconds Support: 30 Minutes Abuse: 4 Hours, 0 Minutes Managers: 0 Seconds How it comes that I am out of this all? 
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#2
12-14-2008, 09:36 AM
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Suz,
Please stop with the multiple posts all over the forums. As I stated in the other thread this is dynamically created off of our support database on every visit to our helpdesk. Your ticket was sent to the wrong queue as it was a support issue that was in the abuse queue. I tracked this down and quickly resolved the issue for you. Abuse can take 24-48 hours for a response and is not guaranteed within our service.
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