Important Notice:
Two sections of this forum are available only to registered customers. In order to receive access to the Customer Forums and ResellerCentral Forums, you must first register on these forums or login to your existing forum account. If you are an existing HostNine customer, be sure to register using the email address on file for your billing profile.
|
|||||||
 |
|
|
Thread Tools | Display Modes |
|
#1
08-02-2008, 08:10 AM
|
|||
|
|||
Ticket System Change - or a dream?
I logged a ticket about a week ago - it got resolved - and when I was responding, there was an option for me to close the ticket myself. Which I did, and I thought 'great, its about time'.
This morning I enter a ticket, its resolved on its own, go to close it in the same way and the option isn't there. Was there a change to the ticketing system over the past few weeks that would have enabled the closing of tickets by the person who submitted them - or was I dreaming? 
|
|
#2
08-03-2008, 04:47 AM
|
|||
|
|||
|
I think H9 have recently moved over to a new billing system which can also handle support tickets.. so they might have kept kayako or moved over to the new one?
|
|
#3
08-03-2008, 09:04 PM
|
|||
|
|||
|
I noticed this as well, seems we now have to send a reply to close ticket,
hope they put it back.
|
|
#4
08-04-2008, 03:06 AM
|
|||
|
|||
|
Theve moved to WHMCS and also put Kayako intergration in
|
|
«
Previous Thread
|
Next Thread
»
| Thread Tools | |
| Display Modes | |
Linear Mode
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Ticket system upgrade | H9Alex | General Announcements | 1 | 08-05-2009 02:18 PM |
| Ticket system down | H9Kristy | Server Reboots | 1 | 06-20-2008 08:49 PM |
| Ticket System Changes | H9Ben | General Announcements | 1 | 03-27-2008 03:02 PM |
| Question re Ticket System Change | christopherdowns | Reseller Hosting | 7 | 03-21-2008 06:20 PM |
| Support Ticket System | mhearn | Web Hosting | 7 | 06-06-2007 03:43 PM |
All times are GMT -5. The time now is 06:00 PM.