Billed Twice and Not Paid back Money

[jono]

I signed up with Hostnine on January 8th 2007 with a reseller, On January 24th I opened a second reseller account through them

Close to september I decided to cancel my one of those reseller accounts, I sent in a cancellation request, then they replied back same day saying

*******************************

Sent: Monday, September 03, 2007 11:08 PM
Subject: [#TVL-170059]: #### Cancellation Request ####


> Hello,
>
> Sorry to hear your canceling your account, if there is anything we can do
> to deter your decision, please let us know ASAP!
>
> Otherwise, please confirm the last 4 digits of the credit card on file, or
> the last paypal invoice # so we can process your request.
>
> If you are requesting a refund, please note that in your next reply.
>
>
>
> Regards,
> Joshua
> HostNine Transfers & Abuse Administrator
> HostNine Technical Support

**********************************************

I gave them the information, I then checked again to be sure that it was cancelled and i got back the following reply

Sent: Monday, September 03, 2007 11:08 PM
Subject: [#WRZ-522150]: cancellation


> yes we did.
>
> Regards,
> Joshua
> HostNine Transfers & Abuse Administrator
> HostNine Technical Support
>

*************************************************

Well I should have checked my paypal as now doing my taxes, I noticed they carried on billing me and they had not cancelled the account

So now Im owed September, October, November, December, January total $99.75 which is 5 x 19.95

I emailed support today and obviously they do not READ as I clearly explained in that email WHICH DOMAIN needed to be cancelled i get a reply that no only are they telling me there is no cancellation request but they acknowledge they dont read emails, by saying

**************************************************
Hi,

There are no official cancelation requests in from you, what accounts do you need canceled?

Let us know if you need anything further, we'll be happy to help!

Thank you for choosing HostNine!

Best Regards,
Joshua Brown
Level 2 Technical Support
Abuse/Billing Manager


************************************************** *

I made it pretty BLOODY clear in the email which domain to cancel, no wonder it never got cancelled in september

I await to see this resolved and a refund of my money for the 5 months i was billed for an account I had requested be cancelled..

[jono]

Now im hoping you guys will sort this out.. as I have provided all the information to you and the screenshots from within your own support area of the tickets and me being told that it was cancelled

Your payment method is PayPal subscription so the payments were automatically sent to our paypal account. Please update the ticket I just replied to and we can assist you with canceling that subscription and the refund.

[jono]

Originally Posted by H9Ben

Your payment method is PayPal subscription so the payments were automatically sent to our paypal account. Please update the ticket I just replied to and we can assist you with canceling that subscription and the refund.

Ben

1. Joshua never cancelled it,even though he said he did back in september, that account still exists, so your guys never cancelled it

2.Ben, it can still be cancelled on your end, whether its a subscription or not it doesnt require me to cancel in paypal even though NOW i have gone into paypal and done it, to say it just automatically sent and you had no way of stopping it is incorrect.

3. I have not seen a reply from you in the tickets?

I would just like to get my money back for those 5 months I have been paying when i should not have been

Still waiting....

[H9Dan]

For PayPal payments we have absolutely no control over them. It is not like a credit card where it is possible to automatically charge them. The only way we receive payments from PayPal is if you manually pay, or you have a subscription setup in your account. We obviously have no access to your PayPal account to cancel your subscription. We also have a reminder in the cancellation email to cancel your subscription.

Looking at the ticket #TVL-170059 the account was not canceled as you had not replied to the email confirming the cancellation and providing the required information confirming you were actually you and not someone else trying to cancel a persons account. We require this information to complete the cancellation.

[jono]

Originally Posted by H9Dan

For PayPal payments we have absolutely no control over them. It is not like a credit card where it is possible to automatically charge them. The only way we receive payments from PayPal is if you manually pay, or you have a subscription setup in your account. We obviously have no access to your PayPal account to cancel your subscription. We also have a reminder in the cancellation email to cancel your subscription.

Looking at the ticket #TVL-170059 the account was not canceled as you had not replied to the email confirming the cancellation and providing the required information confirming you were actually you and not someone else trying to cancel a persons account. We require this information to complete the cancellation.

Dont give me that bullshit dan.. I contacted them after and confirmed it, and then followed up with a second email where I was told by JOSHUA Yes your account is cancelled.. so dont screw me around here.. You guys owe me money

Second i contacted you guys from the email that i signed up with, and you had all my paypal details..

Either pay me for those 5 months or Im going to close my other account and Ill be posting on webhostingtalk how you guys have screwed me over.. along with screenshots of proof and I will look to take legal action

You are just trying to wiggle your way out of paying...

Ive about had it up to here with this service

We are not going continue to deal with you. I suggest you wait for a billing admin to reply to your ticket, but coming into chat, and cursing at me, and cursing at Dan on here, and threatening legal action will get you no where.

I am closing this thread, simply because it is YOUR fault for not canceling your paypal subscription. We have a reminder in our replies for cancellations for our customers to terminate the subscription. If you don't, that's your fault.

Hi,

The claims are invalid by this customer, every cancellation queue reply includes the tag

"If you used paypal subscriptions, YOU are responsible to cancel the subscription."

Thats why it's t here, we don't include useless info.