http://forums.hostnine.com/ This is a discussion forum powered by vBulletin. To find out about vBulletin, go to http://www.vbulletin.com/ . en Thu, 17 May 2012 03:17:55 GMT vBulletin 1 http://forums.hostnine.com/images/hostnine/misc/rss.jpg http://forums.hostnine.com/ http://forums.hostnine.com/showthread.php?t=9235&goto=newpost Mon, 14 May 2012 07:55:57 GMT Dear customers, Our phone support system is down at the moment, and due to that, phones will not work. It is being worked on, and we will update... Dear customers,

Our phone support system is down at the moment, and due to that, phones will not work.
It is being worked on, and we will update this thread as soon as phones are back online. ]]> General Announcements H9Tomica http://forums.hostnine.com/showthread.php?t=9235 http://forums.hostnine.com/showthread.php?t=9234&goto=newpost Sun, 13 May 2012 22:17:43 GMT I have a domain on H9 that is only used by me and my wife for e-mail, as well as an old blog that I barely use. Today, my wife says she can't get to her e-mail, and hasn't been able to for some time. When I went into the dashboard to check, I found that the site was suspended for abuse, and I was not able to unsuspend it.

There was a note on the dashboard saying Hostnine's Abuse Department suspended the site on May 2nd, and I had 48 hours to reply. I don't check the dashboard every day, since the sites I host don't usually require any babysitting. I was under the assumption that if something like that happened, I would at least get an e-mail. I have a secondary e-mail address on file that H9 uses to send me billing notifications, but they couldn't be bothered to tell me that one of my sites was suspended? This says to me that money is more important than customer satisfaction.

I looked at the abuse listing... from what I can tell from the headers, my domain was spoofed for spamming, and H9 took that as reason to shut down a domain that barely even gets used for mail anymore. I can't even get into it at the moment to find out what happened. My blog was hacked a long time ago due to a Wordpress security hole, so it's entirely possible that it happened again, but since I am locked out of my own site, I can't even check it.

Since I never even knew about the suspension, the 48 hours have come and gone, but I sent in my reply anyway. I'm a bit concerned that their Abuse department won't take phone calls, just e-mail. I am wondering how long I will have to wait for a reply.

Does anyone even bother with the forums? Looks like a ghost town in here. ]]> Reseller Hosting Zordar http://forums.hostnine.com/showthread.php?t=9234 http://forums.hostnine.com/showthread.php?t=9232&goto=newpost Sun, 06 May 2012 12:59:56 GMT *Server:* uswest8.myserverhosts.com *Date:* Monday May 7th, 2012 *Time:* 4:00 AM - 7:00 AM Eastern Time *Description:* Our systems have... Server: uswest8.myserverhosts.com
Date: Monday May 7th, 2012
Time: 4:00 AM - 7:00 AM Eastern Time

Description:
Our systems have detected a failing hard drive within the RAID array of this server. In order to avoid possible data loss we will be taking this server offline during the specified maintenance period to replace the failing hard drive. The server will be taken offline for the duration of the maintenance and down time is expected to be less than 30 minutes. ]]> Maintenance/Outages H9Dan http://forums.hostnine.com/showthread.php?t=9232 http://forums.hostnine.com/showthread.php?t=9231&goto=newpost Fri, 04 May 2012 22:02:41 GMT With our continuing efforts to always provide the best hardware and service possible, we will be moving our cloud reseller servers a new cloud... With our continuing efforts to always provide the best hardware and service possible, we will be moving our cloud reseller servers a new cloud cluster. Your account will be assigned a new IP address once located on the new cluster.

The servers being migrated are:

• uscloud3.myserverhosts.com
• uscloud4.myserverhosts.com

Migration Schedule
Saturday May 19th

• uscloud3.myserverhosts.com

Sunday May 20th

• uscloud4.myserverhosts.com

The length of this migration will depend upon the network speeds at that time, however we expect for it to be completed by the end of each day.

Once the migration of your account has been performed you may see a page stating "This account has moved". Once the DNS cache around the world has updated, this page will go away and your website will be functional once again. As long as you are using HostNine's DNS cluster the DNS changes will be performed automatically. If you are however using a 3rd party DNS service, you will need to manually update the account's IP once the move has been completed.

If you have any questions regarding this process feel free to contact us by emailing support@hostnine.com . We are happy to help! ]]> Server Updates H9Dan http://forums.hostnine.com/showthread.php?t=9231