Reseller to VPS migration

[qmini]

Hi there,
I would appreciate any help, thank you in advance!

So, here is the problem...
One of our accounts on shared reseller was permanently suspended because of CPU usage and we decided to go for VPS. Now we have it active but can't transfer our accounts because we are unable to transfer files from resellers panel to VPS. Any ways. We have GRID 20 package, I've set up all that i know. So when i try to copy all or one by one accounts to our VPS i get connection refused or connection time out. I do not understand. This is simple as copy paste files. Do you have any tips for me? Or my be any sugestions?

We asked for file transfer but are waiting for 3 days already and after talking to support few minutes ago, they told us "Sales: the minimum response time on transfer requests is 72 hours, as it is a free service". Since we waited for 5 days to activate our VPS and now who knows how long for that to happen, we would like to do it ourselves but are short on KNOW HOW...

Any suggestions?

Tnx!
and best Regards
Dalibor

[McCarthySites]

does the vps have whm for a control panel? If so, use its transfer account with user/password function.

[qmini]

i've tried it but i do not have nay clue on how to make it work, because i'm getting all kinds of connection problems.
When I go to the "Copy an account from another server" section of the WHM
then i enter all of the data, like username, password IP address of the remote server. on first step i get an error with big red letters

"Connecting to Remote Server Failed: Unable to connect to 85.92.87.130:22: Connection refused "
then next error is

Attempting to copy USERNAME from 85.92.87.130
Packaging the account... ... Timeout during ssh session ... Retrying....Packaging the account...
and then it ends

so i've tried even changeing the port number. But no luck.
Did you had any luck on doing that? Can you guide me to the process.

[kobra]

i've tried it but i do not have nay clue on how to make it work,

Go around this, and create a "Full Site backup" in cpanel, FTP this file to the /home dir on your VPS and use the WHM restore from a backup utility on your VPS

[Brock]

It is unlikely that your shared hosting account had the rights needed to transfer these files to the new system from "ROOT". If you're using WHM then go in to each account on the "shared" server and change each user's root password to something you can use.

Then use the "ACCOUNT" information for each user account to transfer each user account.

That should work if both systems are using cPanel/WHM.

Once you're finished, create new passwords for each of your customer's account and forward that information on to them so they will be able to login to their accounts.

Hope that helps.

[McCarthySites]

and you don't want to use the ip of the system you are copying from - you want to use the FQDN (domain name without the 'www')

While moving my sites, several of H9's system were unable to complete the request but the connection always worked.

I put a ticket in and had h9 create the backup for me and went the restore route on the new host.

[josephp]

I successfully transfer from H9 end to my VPS elsewhere by doing generate full backup in cpanel and put in the VPS then login in WHM and do restore the account, bam, you got it!

Works like breeze ...

[jrawly]

Originally Posted by josephp

I successfully transfer from H9 end to my VPS elsewhere by doing generate full backup in cpanel and put in the VPS then login in WHM and do restore the account, bam, you got it!

Works like breeze ...

except this user is suspended