Kinda happy with hostnine

[2night2]

I worked with hostine above 1 year, like all the features and service itself + support is good enough. I suppose they have many customers and nowdays kinda not easy to reach phone support, but dont need it any more. I have figured out with all features by myself + support guys help me. 99% uptime really not a joke

The only complain is about billing, when i pay for hosting are used my friend's VISA card. Opened H9 billing windows and my friend make payment for me. Cause in my sitiation i cant now own VISA card or Paypal during some restriction, may be in some month i will do.

But why H9 billing charges card (my friend's) without any warning message? If i want to pay, i'll do it mysefl or reject from service tranfer. But i do not need to auto charge my friend's card without any warning. And aslo i can't made my own invoice via client area[/B] Why? I need to go to main page of hostnine and sign up again - its the only way. I want ot make invoices for myself, for example i want to pay for hosting for 6 month and i want to choose invoice and via pay from paypal or via VISA card. But i cant actually do it. I need to mail sales, billing support and ask them to generate for me invoice - i think it's not good.

Sorry for my language, "charge" i mean 'pay for', i dont not the sinonim. "take the money from card owner via payment system"

Summary: Nice and relibe hosting but have problems with billing

[H9NickH]

Hi there,

I'm glad to hear you are mostly happy with our service.

I encourage you to open a Billing ticket with any suggestions/comments that you have to improve your experience with my department. We are open to hearing your concerns and considering changes to our existing policies or procedures, or clarifying any confusing points.

We look forward to working with you in the future.