Over 2 yr. customer still here - RC and Tech Support (Matthew) is why

[onlinewebcommunities]

I've been a hosting reseller customer of hostnine for over two years now.

I, and my clients are still here.

Hostnine Reseller Central is the main reason why. It is beyond compare to any other hosting company as far as I know, a huge asset and I hope Reseller Central continues in development.

Matthew in tech. support is the second reason why I am still here.

Having dealt with a lot of technical support requests, some unresponsive, some good, Matthew is consistently great.

Hostnine if you are listening: Tech. support is the thin line between a reseller and his clients when there are website problems. Responsive support at this time is crucial for an ongoing relationship. This also applies to you hostnine.

I know, it's tough, you have all these customers, some needy, some quiet, you already have their loyalty, but you must continue to perform to keep it.

As a hosting company you've got this to deal with, your good tech. support guys are so good they might move on or get promoted.

Please keep your best technical support people, your business absolutely depends upon this. If you promote then when they deserve it please keep them happy in technical support. They are crucial to customer loyalty! Ours and yours.

When your client's websites go down without warning, it's time for good, extremely responsive technical support on the part of the host. When I represent the host, I need the trouble ticket system to work. If the tech. gets off his shift, please have this task assigned to the next tech.

If you are reading this hostnine, please note that even though it may not seem cost effective to keep a single customer by giving them lots of support, that's where the loyalty and word of mouth business comes from.

There have been a couple times when I've thought taking all my customers' websites, ecommerce and all, and going to another host.

Every one of those times it was the tech. support at hostnine who renewed my loyalty. This does not happen by chance, thank you hostnine, and most importantly, thank you Dan, Greg, and Matthew in tech. support!