Another Desperate User

[Leucocyte]

I'm client of hostnine for more than a half year and i think i can't stand it anymore. Your abuse support doesn't exist.

"We offer Premium Web Hosting, Reseller Hosting, Virtual Dedicated Server, and Dedicated Server solutions with 24/7 Support and 99.9% Uptime at an affordable price" - is it a joke?

But let's start from the beginning:

My first bad experienced happend 3 months ago.
ticket: [#XTF-438485] I've recieved a message that my account is permanently suspended without any warning. It was one of the cron jobs that was working for about 2 months without any changes before. It took my 2 days to get an answer that it can't be turned on if i'll delete this cron job. So i asked for a backup for wchich i was waiting for 2 weeks. Yeah... really 24/7 support...



And 4 days ago i've got another suprise:
LKN-478908: Your account is suspened due to using too much CPU. It's normal wordpress so it's a little strange. I aksed for a clue which file or function is causing those abuse and got answer in 2 hours that it's index.php. I thought "Wow, 2 hours, not bad. It'll be ok this time". I've wrote back with a possible solution and ask to turn this account back so i could fix it.

18 hours later... most important account down for 24h ... no answer
I've decided that i can't wait 2 weeks like last time so i wrote to managers (YZJ-769383).

36 hours later no answer from abuse, no answer form managers

48 hours later -> nothing
.
.
.

Now my account is suspended for more than 100h and i still didn't get ANY answer. I don't have ANY backup. I can't talk to ANYBODY becasue NOBODY is answering. Are you crazy??? Is it 24/7 support?

You've just turned my account off without any warning and didn't give possibillity to do anything. If you have some problems you should just write me an e-mail that it will take longer time or something like that. But i didn't get any answer.

It's a worst support i've ever got.

[H9Alex]

This has been dealt with in abuse.


Please also note the downtime on node74 was directly caused by your account last week.