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Old 07-07-2009, 12:49 PM
interFUZZ interFUZZ is offline
Junior Guru Wannabe
 
Join Date: Jul 2007
Posts: 57
Unhappy Goodbye H9...

After two years, I (and my clients) are moving away from H9.
What was once a fledgling "We can do it right" hosting company
has become just another run-of-the-mill "Unlimited" provider.

Reasons for the decision, in no particular order of importance,
over the past six months or so...

- Email Blacklisting
- Node 48 fiasco in April
- Node 58 fiasco in November/December/January
- AWstats problems in December/January
- Persistent DDoS attacks
- Multiple server locations of little value to Shared customers
- Need to speak to a manager? (Never available and no callbacks!)
- H9 Live Chat now for Sales questions only
- H9 Live Chat responders are anonymous, unhelpful, and rude
- Detailed Support Tickets are not completely read by staff
- An overall deterioration of H9 Support (speed and competence)

Overall, a very disappointing end to what was once a great business
relationship!
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