Pretty Much Disappointed with Host9

[Sunny]

I've been in Web development for the last 7 years and I've been using different hosting provides at the same time for different features. I switched to Host9 from a different provider to host some of my client sites in Host9 reseller account. But I am very much disappointed with Host9 services and support.

• Host9 servers keep crashing and they keep moving the servers all the time.
• They do not provide DNS management and do not inform the client of any server IP change.
• They claim to have a refund policy for downtime, But they NEVER pay back any client regardless of hours of downtime.
• One of my site was suspended with no obvious reason. It is on Joomla and usually has 8-12 visitor at a given time.
• There support responds late and some times they just say that the problem is fixed, despite the fact the problem still persists.
• Some sites that were created via RC, stopped working after a while, even I wasn't able to take the backup of those sites, I asked support but they coudn't help either. I can not even remove those sites from the RC, so that I can make a new account for those sites.

I am really disappointed and this is the first time in last 7 years that I am moving away from a web host in just 3 months.

I hope they will improve their services soon.

Originally Posted by Sunny

I've been in Web development for the last 7 years and I've been using different hosting provides at the same time for different features. I switched to Host9 from a different provider to host some of my client sites in Host9 reseller account. But I am very much disappointed with Host9 services and support.

• Host9 servers keep crashing and they keep moving the servers all the time.
• They do not provide DNS management and do not inform the client of any server IP change.
• They claim to have a refund policy for downtime, But they NEVER pay back any client regardless of hours of downtime.
• One of my site was suspended with no obvious reason. It is on Joomla and usually has 8-12 visitor at a given time.
• There support responds late and some times they just say that the problem is fixed, despite the fact the problem still persists.
• Some sites that were created via RC, stopped working after a while, even I wasn't able to take the backup of those sites, I asked support but they coudn't help either. I can not even remove those sites from the RC, so that I can make a new account for those sites.

I am really disappointed and this is the first time in last 7 years that I am moving away from a web host in just 3 months.

I hope they will improve their services soon.

That is very odd. Let me touch on each valid point you made:

* Host9 servers keep crashing and they keep moving the servers all the time. We recently moved servers to new data centers or upgraded their hardware to provide better uptime and service to our customers. Which nodes are you seeing outages/downtime on?
* They do not provide DNS management and do not inform the client of any server IP change. We will have this fixed this week as well as new paths of communication for network related notices to our clients.
* They claim to have a refund policy for downtime, But they NEVER pay back any client regardless of hours of downtime. Have you emailed billing@hostnine.com about this? We always provide credits for downtime when customer contact us with an issue.
* One of my site was suspended with no obvious reason. It is on Joomla and usually has 8-12 visitor at a given time. Did you receive an email from abuse on this issue? There had to have been a reason for it's suspension as we do not randomly suspend sites.
* There support responds late and some times they just say that the problem is fixed, despite the fact the problem still persists. What is a ticket number related to this?
* Some sites that were created via RC, stopped working after a while, even I wasn't able to take the backup of those sites, I asked support but they coudn't help either. I can not even remove those sites from the RC, so that I can make a new account for those sites. How exactly did they stop working? Did the DNS have issues or did the sites just stop responding all together?