Thanks H9 For The Updates

[dbfcs]

Having been a customer for over a year now (time does fly), I've experienced some ups and some downs. The very nature of web hosting means that a server somewhere may run into problems and no web host anywhere in the world can claim otherwise.

Node 36 is an example of this and unfortunately developed a problem.

It's a testament to how far the company has grown and developed in a year when their staff now post regular updates on the status of a problem. This is certainly a welcomed move as it saves me (and presumably them) time posting messages on the forum via the support service or via live chat back in the olden days.

Whilst it was a pain to see the server offline for 4 days, everything was restored back to it's former glory and I felt I was kept up-to-date via regular forum posts.

As for support, H9 have made some improvements on that front too. We can now see the queue length and average response times which is extremely useful.

A while back one of my sites was suspended. It was a pain and a shock as I was on holiday at the time. Nevertheless, a quick email to them shed light on the problem and they reinstated the account to which I then removed the afore-mentioned issue.

Overall, despite the odd glitch, the performance and support I've seen at H9 makes me happy knowing my sites are hosted here. At least when things go wrong, H9 go out of their way to make sure it's sorted asap and that customers are in the know.

So long as you give them a chance to help, they can be very helpful indeed. Better still, there's someone there 24/7 - which is handy when you're in the UK and work off different time zones

Hats off to H9. So far so good.