Disappointed....

[roweaz]

Sorry guys, would have to rate 0 out of 10. Why? Simple, if you can't use it, then it has no value.

Didn't buy a domain with you. Need to point another one at you. (I would do the site files transfer)

Can't access cpanel as that is done with your domain name and the DNS propagation takes 24 to 72 hours. Sorry, can't wait 24 to 72 hours to start putting files up, creating the email accounts etc that are supposed to be active when the propagation takes place.

Can't access the account via IP address as help says that the IP should have been sent to you in your welcome email. Guess what...you got it, no IP in the email. So, no access that way.

So, call for tech support right? Yeah, that doesn't work either as after 45 minutes of being the next caller, I can hum the on hold music by heart.

So, simply put, if you need to get started right away, this isn't the service for you. I have had hosting with 8-10 other places over the years. Always able to get right in within a few minutes of signing up. So, maybe the features with this company are great, but I will never know as I was unable to use them and have figured if this is the kind of start we are off to, then I am a prime candidate for the money back guarantee and have requested such.

Oh, finally....submitting a "ticket" and waiting for someone to get back to you is not satisfactory.

At least your on hold recording thanked me for my patience as I now have none left.

Hi,

That is very odd. It sounds like there was an issue with your account creation. What is the ticket ID that you submitted and when exactly did you try calling?

*EDIT*

I looked up your account by the email associated with that forum username and it appears the domain name did not make it into the system with your order. I am emailing you directly for the domain name you wish to use.