H9 is good but bad atm for me

[SouLz]

I'd like to thamk Hostnine sof ar for the service they have provided me. There server speeds are excellent, packages are at a good cost, support is good.

Bad thing for me at the very moment is this node33 attack. My sites has been down for 3 days now causing me massive problems. I thought hsotnines policy was 99% uptime. Which my site has currently dropped below 95%.

I know i am probally meant to submit a ticket requesting the site to be moved but i shouldnt have to do that. If anything the support teams from hostnine should move all sites out of the server until the attack is finished, then move sites back in.

Also a quick note i think you should re-add support back to your life help chat. Train a few members of staff to deal with a higher level of support and it could really help your support side of the site. I dont like having to keep sending tickets in, i;d rather get my support there and then.

Thanks

Alec

Alec,

I understand your frustration as well believe me you're not the only one but this attack is not dieing down. We're running a script that kills off the IP's and restarts apache every minute so the downtime should be minimal. We have not had any complaints since we started running that script as it's blocking the IP's and restarting apache so the threads are not in use. I'm not sure what else we can do besides change the main IP of the server which we are looking into doing if this does not stop today.