HELP I am drowning here!

[proweb]

I didn't want to go here publicly... I was hoping to resolve via tickets. I am a reseller and also was planning ordering at least 3 dedicated servers. I have left two messages for Ben now... I have submitted tickets, one has been open since May.

Support for windows tickets are going a LONG time unanswered and I have serious email issues amung other issues right now! Ticket: AEO-224151 is most critical.

I just happen to notice that win3 was migrated... but the issue is .... I was moving sites to it and making changes to sites when H9 was moving it... I would have stopped work had I known and saved myself a lot of grief!

I have been happy with Linux support... but Windows support at Host9 is terrible and possibly will cause me to look elsewhere.

Hi,

I actually updated your ticket earlier and fixed the issues with the 3 domains on the new win3 server on: 25 Aug 2008 12:07 PM

I am in the process of setting up a windows support team as we speak to help increase the response times with Windows Support so not to worry

[proweb]

Hi Ben,

First of all THANK YOU for responding! I am in quite a pickle here with some cleints... dealing with win1 and win3 has not been a good experence.

My two priorities right now are:

1) email not working at all for procomputerservices.com

2) Spam Filters are not working for me on win3 and we are getting bombarded.

Thank you,
Emily

Hi,

I just replied to your email about the email on win1 and I have a ticket open with parallels on win3 spamassassin.

[proweb]

For some reason I am not getting your responces from the email tickets that I sent to windows@hostnine.com those tickets are not in the ticket system where I know how to look. Can you show me where I can see those responses... or email me direct at emily@prowebconcepts.com

thank you!!!!!

Hi,

Are you submitting them through support.hostnine.com, billing, or direct email?

[proweb]

When I first became a reseller... I would login into my reseller panel, then clicking support and submitting... but after a month or so... realized I could not view tickets there. So then I started going to your home page and logging in with my email address and password... I can see some of the tickets there.

But for these last tickets... I read on the news post of migration of win3 to email issues to windows@hostnine.com ... so the last couple tickets where emailed in and not sure where to read the responses.