Great Customer Service

[kobra]

@#!! Found I can't reply to these but thought that with all the negative things I have seen that I would add my 2 cents -

Originally Posted by Aaron Lumsdaine

Cheers to Greg tonight and all the others behind the scenes at H9. It's such a pleasure to deal with "can do" people! Makes my life easier....Thanks again from Aaron down under......

Having been here coming up on 2 years, I have most always found the H9 staff to be most helpful. I always attempt to be professional in my communications with them, even when I am "excited" about a particular situation. Treat all as you want would like to be treated(Golden Rule??) and this is how you will be responded to in kind.

Some things are elusive, some hidden within the myriad of settings, and so forth... Be persistant but not obnoxious, and H9 most always finds the root cause/solution/or work around. Not always immediately, but normally well within a timely period.

Yeah, These things are paramount for you or I at the time, but only one item on their plate. We as individuals are not the only ones with issues and all in good time we will be attended to.

We are all only human and can have our moments - Give the staff the same respect and consideration in all dealings and you will be pleasantly dealt with.

In the end, these things are not the "end of the world" - even though at the time they seem so.

I have seen things go from "Great" to "less than" and back again and on an upward slope - things are getting better and applaud H9 for attending to these matters.

Keep it up and you will have to deal with me for another couple of years!!

[H9Dan]

We have had some rough times in the past, however we certainly are trying hard to make the experience here better each day. I'm glad that your having a great time here and as always if you need anything please don't hesitate to contact one of us.

For everyone, if you have an idea of a new feature, or a way for us to improve even more, feel free to post in our "Feedback & Suggestions" forum.