Hey, whats going on?

[danuk]

hmmm. am i the only one who has noticed HostNine slacked in there support team recently?... it seems Josh is the only support staff around and maybe a few other level 2 support.

Anyone else noticed?


I Would to be using the modernbill RC v4 module by the way, any1 got any info?

[bananko]

could it be that not all the staff is active on the forums here?

don't know if it is - but that was my first thought when I read your question

[danuk]

Originally Posted by bananko

could it be that not all the staff is active on the forums here?

don't know if it is - but that was my first thought when I read your question

possible but they seem to of disappeared the main staff that is...from support eg. tickets :S

[trusthosting]

Alex responded to one of my tickets on the 24th.
I think it probably depends on the time of day as they probably work varied shifts.

Alex and Blake are primary on days, then me on evenings, then dan & nick overnight

Travis is also still around doing transfers and keeping busy with those.

And Ben, who likes to do way too much in one day ... is still ... trying to do way too much in one day :P

[danuk]

Originally Posted by H9Joshua

Alex and Blake are primary on days, then me on evenings, then dan & nick overnight

Travis is also still around doing transfers and keeping busy with those.

And Ben, who likes to do way too much in one day ... is still ... trying to do way too much in one day :P

Yeah i notice...i think he should pass some of his duties onto you "level 2 support" team or employe someone to share his task or duties:P

[Sean]

Personally i think Hostnine need more staff, reading these forums alot of customers are not satisfied with the support ticket times.

[jun]

i seconded.... need more staff.

[danuk]

I'm personally bit annoyed because i waited sometime for someone the sort out my ticket(which now has been sorted finally) but in the time i waited i received an email saying "you owe us money" but now i have just received third email saying "no payment so we have suspended your account".

So to sum it up, when it comes to you owing a business something they can demand BUT when that business owes you something "we will look into it (in the mean time please suffer.)" This is not just aimed @ h9 but also my bank for example, which is the reason i can't pay my bill @ this exact second.

Sorry don't like moaning but seriously am I the only one that sees it that way?


By the way when i say "annoyed" I kind of mean "disappointed" more than anything.

[DeanClinton]

By the way when i say "annoyed" I kind of mean "disappointed" more than anything.

I'd be bouncing! PayPal did it to me once, I called, and eventually got so high up the chain (and wasnt taking no for an answer) that it got sorted within the hour.

In a way, I'm sort of glad I'm no longer with H9 - I've been following threads recently, and either H9 don't take notice of serious issues; or when they do, they are hostile towards their customers. This isn't a good way of doing business - people are starting to notice, and when people become more vocal about it; they all leave before the ship sinks.

If you guys really aren't happy - start posting over at WHT (webhostingtalk).

Things like them changing allowances (like recently announced) months ago aren't a good sign either - usually a company has to give you notice that things are going to change.. H9's apparant attitude? "I thought we had posted; we obviously didn't - Sorry".

It should be in the forums. I looked but it was not. It should have been.

If they aren't telling their customers this, what else aren't they telling you? Tickets disappearing all over the place is suspicious.

I think the time has come for H9 to increase their Support team - but not just employ people that are going to do one liners on tickets; people that can actually support their customers.

I also think it's time for H9 to make some kind of comment; if nothing else but to reassure their customers.


Don't get me wrong, I'm not bashing H9 here - just trying to gather all my thoughts on what I've seen recently.