No communication

[Sean]

Today i visited one of my sites to find it suspended.

www.auscybersports.com

This is the 2nd time i have had an account suspended by H9 without any courtesy email. God knows how long its been down for ...

Come on H9 a simple email informing your customers that an account they have has been suspended and the reasons why is not hard to do.....

And before anyone asks, yes i have created a support ticket with the status (critical) but last time for another account it took over 1 day for support to get back to me and over 3 days to get the acccount re-activated

[Sean]

Date suspended: Fri Aug 10 18:32:06 2007
Reason: HKG-675422

I found the above information in my WHM, Does anyone know what HKG-675422 means?

This actually isn't our fault. Our data center was threatened by vBulletin and they were forced to disable the website:

Greetings,

We've been informed of a domain on your server that is hosting an out-dated
or pirated version of the VBulletin software. Please register the software
or remove the files completely from your server. A link to renew the
software is available below. A reply to this email with a solution to the
problem will be expected within 24 hours.

http://www.vbulletin.com/order/



A Popa Posted on 08 Aug 2007 10:08 AM
================================================== ==============
DMCA NOTIFICATION OF COPYRIGHT INFRINGEMENT

Date: 08 August 2007

Greetings

I am an agent authorized to act on behalf of Jelsoft Enterprises Limited who
exclusively own vBulletin, a forum Software.


I can find no record of this user purchasing a site license for this
location http://auscybersports.com/

Please suspend/remove the GUI and files and prevent future abuse.

NB: If at your own prerogative you offer your client an opportunity to
remove the site themselves or purchase a license as opposed to your removal
or suspension of service, please be aware that Jelsoft Enterprises Ltd.
whilst happy to respect your goodwill gesture, in no way requests or
requires such action from you and reserves the right to decline the license
purchase and refund the fee. Copyright protection not revenue collection is
our primary concern and motivation and some forum content if it damages
others or breaks our AUP is not allowed.

[Sean]

thats crap, i have 3 licenses for vBulletin. and 3 vbseo licenses for each of them.And there all updated to 3.6.8 which is the lastest version of vBulletin.

One for Bluepearl-design.com
one for steroid-kingdom.com
and one for auscybersports.com

Which vBulletin staff member sent that email?

And why wasnt i informed about this before my account was suspended so that i could sort this mistake out?'

I also have a support ticket:

Ticket ID: EHN-613262
Subject: Suspended Account
Department: Billing
Priority: Critical
Status: Open

Which is critical and hasnt even been responded to for 4 hours?

[Sean]

When i check the status of my ticket i get this error:

Fatal error: ERROR: You do not have access to this Ticket. in /home/support/public_html/modules/tickets/client_tickets.php on line 138

[Sean]

Im speaking to vBUlletin now, how long will it take to get my account back online once vBulletin sorts this problem out?

I know this is not H9 fault, but abit of communication could have solved this problem yesterday.

[jrawly]

Originally Posted by Sean

Im speaking to vBUlletin now, how long will it take to get my account back online once vBulletin sorts this problem out?

I know this is not H9 fault, but abit of communication could have solved this problem yesterday.

But you have to remeber that H9 were beibng threatened with legal action - they have to take action straight away.

Suspended accounts can be unsuspended - lawsuits are a bit more complex

I may be contacted at:

Howard G Spinks
Snr. Investigator
Pirate Reports
PO Box 36
EAST MOLESEY
Surrey
KT8 9XT
ENGLAND

Tel: 44(0)20 8941 1843
Email: HYPERLINK
"mailto:HowardS@piratereports.com"HowardS@piratere ports.com
MSN: HYPERLINK
"mailto:HowardS@piratereports.com"HowardS@piratere ports.com

International Police Association Life Member Since 1984
http://en.ipa-iac.org/en_links.htm

Truthfully,

A. Popa
Investigator
Romanian Office

That is who contacted the data center. Unfortunately the data center does have the right to take action when needed. We were just notified about the issue and I am speaking with them about that delay in notification but I trust you will take care of the license issue so I'm unsuspending it now for you.

[Sean]

Thanks Ben appreciate it.