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#1
06-18-2007, 01:09 PM
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Customers Support
I never believed in doing business by depending upon the ignorance of my customers. Hence, I will tell my customers that I'm a reseller and that my host of choice at the moment is Hostnine; just as Hostnine isn't hush hush concerning using Fastservers (ofcourse, my market is narrow enough that I don't have any competitors.)
Anyway, if I have problem that I can't solve or I'm not available, can my client use Hostnine support including live chat? I don't want to tax the system but only in emergencies? 
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#2
06-23-2007, 05:04 PM
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I dont think so as that would be classed as end user support which H9 doesnt do. Your best bet is to submit a ticket and get an official response rather than waiting for an answer from the forum
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#3
06-24-2007, 08:07 AM
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Hi,
If there is ever an issue that you are unable to resolve for your clients you can hand the issue over to us and we will look into it. Just let us know!
__________________
Travis Brown HostNine Transfers Admin HostNine Reseller Central Development Team
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