Where are your technical supports for the Hostnine

[keven]

3 days ago and your not response for the Ticket. i have Ticket ID: ARN-543820 but your not response it . Where is the technical support of the company . my customer awaiting his transfer web site for 3 days has been transferred to now not transfer it.The customer is thinking of leaving the hosting and transport to another company .



Waited for a response from the administration as soon as possible ......

Hi,

I apologize for the delay on your transfer ticket but we were having issues with the old host and creating the full backups. Someone is still working on this.

This is also a transfer you initiated long after signing up with our services. We do put the new transfers ahead as we normally do not transfer sites for existing customers but we are going to do this for you.

[keven]

please transfer the website i contacted you about as the client is threatening to leave.
this is the third day since i contacted you about and submitted the required ticket.

[kobra]

Originally Posted by BenH9

This is also a transfer you initiated long after signing up with our services. We do put the new transfers ahead as we normally do not transfer sites for existing customers but we are going to do this for you.

Keven,

I am just another poster here but take note of what is stated....H9 moves "NEW" accounts.

You as a reseller need to get onboard and you create the backup for your potential clients and then H9 can restore from your provided backup for you.

As a reseller you should be doing parts of this and not requesting to have H9 do this for you.

JMO