emails flagged and returned

[Quadcam79]

I've been having this problem all day. every e-mail I send gets kicked back because the recipients server flags it as spam
I received this response from the bellsouth servers "554 Unfortunately your access to this mail system has been rejected due to the sending MTA's poor reputation and e-mail hygiene on the Internet. Please reference the following URL for more information: http://www.senderbase.org/search?sea...74.200.208.154 "

and from comcast "host gateway-s.comcast.net [63.240.76.26]: 550 74.200.208.154 blocked by ldapu=rblmx,dc=comcast,dc=net -> BL003 Blocked for spam. Please see http://www.comcast.net/help/faq/inde...il_Policy18627 "

[colt45]

I hope H9 support gets right on this and clears this up. This is unacceptible 2

[eddus]

wops... that seems to be something bad for us all....

[meltingcube]

That is the ISP blocking emails coming from that server. It seems that someone who was previously (hopefully) on that server kept spamming emails for those ISPs thus they blocked it. H9 will have to contact those ISPs to get those blocks removed.

[colt45]

Test emails sent to domains I still have hosted on my old provider don't get through.

How can H9 expect anyone to find this situation acceptible?

I notice that no H9 representative has responded to this thread yet.

--added--
Support ticket submitted just now

[Quadcam79]

update. I submitted a ticket to h9 and i'm still awaiting an definitive response, meanwhile I contected comcast about 5 mins ago and just received the following response

"The IP you previously provided has been removed from the Comcast.net blocklist.

Our filters have determined that email from the IP you submitted was blocked because it sent email to the Comcast domain with patterns characteristics of spam. Mail servers are typically shared by many users so it may be the case that another party using your mail server has sent spam, even if you have not. It is important that your email administrator is aware of their outbound spam problem to avoid being blocked by Comcast in the future. When contacting your email administrator, you should include the error message contained in the email which alerted you to this problem. Taking this step now will help avoid blocks in the future.

If you have a different IP addresses which you would like considered for removal from the Comcast blocklist, please submit your request to http://www.comcastsupport.com/rbl

just incase anyone else runs into this issue.

now I need to work it out with bellsouth.net

[colt45]

It ended up that my complaint was somewhat bogus.

What is happening is that I've created the accounts for "the domains I still have hosted on my old provider" here on H9 in preparation for moving the websites to H9.

Any mail sent to those domains gets sent to the accounts set up locally because they're the closest mail recipient available (on the same mail server).

So I closed my support ticket.

I'm bogus (sometimes).

[Quadcam79]

ok looks like all of my e-mail issues are fixed. Thanks to Alex at H9 for taking care of the problem