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#1
06-06-2007, 12:30 AM
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Ticket Response Time?
How long does/should the average ticket go before a response by H9 staff is posted?
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#2
06-06-2007, 05:47 AM
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It all depends on what time of day it is, For example peek hours. It is normally responded to within a couple of minutes however the most i have ever waited for a ticket to be responded is 15 minutes.
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#3
06-06-2007, 12:40 PM
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My experience with H9 has been quick response times on all tickets depending on the urgency you marked the ticket.
Have you tried sending them a box of Snickers? I believe most of us here have and it is written in their Terms of Service that before receiving a fast response time, you must first furnish the boys/girls of H9 with a box of Snickers. I bet this is the reason you might not be getting a response. Gotta keep them fed! (only kidding of course, or am I?)
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