new reseller and my observations

[Quadcam79]

Hi,

I just recently signed up for a reseller account with H9. I've been a reseller with another host since 2005 but they were sold to another company and since then the service has been marginal at best. I read through pages and pages of reviews for different hosts and found H9 to have very good reviews.

First I have to say, the service has been excellent, the support team has done an outstanding job responding to any questions I had. The servers have been working great and really fast, especially compared to my old host and thier old p3 servers with 512mb ram , it used to take forever to get into my cpanel and whm, not a problem anymore.

my only suggestions right now. a little more info for new accounts would be really helpful.
When you sign up for a plan it says "FREE ModernBill billing software and FREE cPanel control panel. You'll also get a FREE website builder with 300 profesional templates" . Naturally when I see something is included in a package I expect that it will be available along with everything else. modernbill included in the reseller packages (thats a huge plus and worth the price of the pacage right there) but you have to request a license in order to get it. I had to search all over the site untill I finally found a post on the forum mentioning that.

same with the sitebuilder, I searched all over until I found something saying I needed to fill out a request form for it.

I think it would be a big timesaver for new clients to have that info listed in the resellers getting started page.

otherwise, I'm very happy with H9, I think I may stick around for awhile

[jrawly]

It's in the knowledgebase that you need to request it

[Quadcam79]

ok fair enough, I was just suggesting adding that info to the reseller getting started guide since It's probably something most resellers would like to have anyway.

[colt45]

Originally Posted by Quadcam79

ok fair enough, I was just suggesting adding that info to the reseller getting started guide since It's probably something most resellers would like to have anyway.

I also think it's an excellent idea to include this info in the resellers getting started guide.

[DJuse]

I will also subject that, Im new to H9 and i also was totally lost.
Those are the things that make me decided for H9 and I found out that I couldn't fount it.
Thank God the support here is so good. BUt if they just include this info at least in the welcome email, it will be a great time saver!
Just my 2C

[meltingcube]

I agree as it would make it much easier, although the links are located here: http://support.hostnine.com/addons.php, maybe making a link to that page would be sufficient. Also, some of the links need to be updated on that page.

Those sound like great things to add. Anything else you guys think we should have in there?

[telex]

I agree with all the above!
I forgot that we even have it

Also can something be done in the Cpanel: Statistics Software Configuration
It's NOT active.

The Statistic Log Configuration CAN'T be configured......

[mchamblee]

I second (or third, or fourth....) that idea!