Is there any support at all @ hostnine???

[unet]

I have have some issues in transfers and WHMCS ( license invalid ) and now have been waiting since before christmas for these to be resolved. Although they say its an issue with my payments on another account. I have now paid this and they agreed that the issues would be resolved in 24 hours: TICKET: VWG-944833

Well its 4 days later and zero communication....................................

so i have got a deicated server i dont want and a reseller account i have not been able to use for now weeks!

Its seems like its all one way traffic. you pay your monies but dont get a service, let alone technical support!

[idwebca]

They usually very good with their tech support, I cant complaint from my end anyways.. perhaps you can call them or call Ben directly .. he posted his direct line in a thread not too long ago for any questions or concerns about H9 etc..

[unet]

i have called 3 times about this and never get through + i am in the uk so it ends up costing me a bit just to hold on. I have submitted "chase up" support tickets. pulling my hair out as i got pretty good support on my dedicated.
thanks for the reply btw

[adsejam]

Do you have Skype? It's a toll free number, free to ring form skype

Originally Posted by unet

I have have some issues in transfers and WHMCS ( license invalid ) and now have been waiting since before christmas for these to be resolved. Although they say its an issue with my payments on another account. I have now paid this and they agreed that the issues would be resolved in 24 hours: TICKET: VWG-944833

Well its 4 days later and zero communication....................................

so i have got a deicated server i dont want and a reseller account i have not been able to use for now weeks!

Its seems like its all one way traffic. you pay your monies but dont get a service, let alone technical support!

This ticket is related to our Transfer department rather than support. You failed to pay for your dedicated server causing it to go offline. Once it was paid it was reactivated.

Travis will have your transfer completed as soon as possible. The reason it has been an open issue was because we were waiting on your payment to reactivate the server.

[unet]

Originally Posted by H9Ben

This ticket is related to our Transfer department rather than support. You failed to pay for your dedicated server causing it to go offline. Once it was paid it was reactivated.

Travis will have your transfer completed as soon as possible. The reason it has been an open issue was because we were waiting on your payment to reactivate the server.

You agreed to sort the transfer and the WHMCS license issue in under 24 hours. Its FOUR DAYS LATE.

Dont muddy the water and repeat what i have already posted. The fact is that you said it would be resolved in 24 hours and its in a transfer ticket that you answered!!

I am paying for a service i have not received. Sorry, I have PAID for a service that i have not recieved so dont go there.

I have submitted several tickets about this every day ( as you said it would be done in 24 hours )

I have PAID for a reseller account since the 14th of december but CANNOT use it. Do I now get a billing cycle on the 14th of january ( 6 days time for a service i cannot access )

Why lie on the forum you own when clearly you have failed in your side of the agreement and are just using weak excuses saying its down to the transfer dept when both the WHMCS and transfer were "responded" by you!!


as i type this i am sitting on an international call of 15 minutes waiting to speak to your support re this issue....and although i am next to be spoken to, this has been the case for 15 minutes........

[unet]

still awaiting transfers and WHMCS issue to be resolved.

2009/1/5 HostNine Transfers

> Hi Rob,
>
> That is being activated and I am moving this back to transfers now.
>
>
> Regards,
> Ben Gabler
> Operations Manager
>
> *********Important Links************
> Helpdesk: HostNine LLC - Powered By Kayako SupportSuite
> Blog: HostNine Company Blog
> Forums: HostNine Community Forums - Powered by vBulletin
> **********************************
>
> Ticket Details
> ===================
> Ticket ID: VWG-944833
> Department: Transfers
> Status: On Hold
>
>


--
Rob Macleod

rob macleod
Posted On: 07 Jan 2009 03:40 AM
Hi, I have just tried to call but nobody picked up. I have checked my bank and payment has been paid.

None of the accounts have been transfered and the WHMCS has not been installed. it was agreed that this would be done in 24 hours and its 60 hours or so now. i have not responses from yourselves in these matters.

Please tell me whats going on.
rob macleod
Posted On: 06 Jan 2009 03:26 AM
Hi,


Transfers have not been done and whmcs has not been sorted out as the license is still suspended - please advise as i was under the impression this was going to be done yesterday.
Many thanks
Ben
Posted On: 05 Jan 2009 05:06 AM
Hi Rob,

That is being activated and I am moving this back to transfers now.


Regards,
Ben Gabler
Operations Manager

*********Important Links************
Helpdesk: HostNine LLC - Powered By Kayako SupportSuite
Blog: HostNine Company Blog
Forums: HostNine Community Forums - Powered by vBulletin
**********************************
rob macleod
Posted On: 05 Jan 2009 03:35 AM
hi,

Can you give me an eta in when the dedicated will be up and the domain/ site transfers will take place as well as the whmcs
rob macleod
Posted On: 04 Jan 2009 02:09 PM
Payment has been made on invoice: 81944

please go ahead as per our agreement in terms of transfer, whmcs and cancelling dedicated server.
Thanks
Ben
Posted On: 04 Jan 2009 08:58 AM
Rob,

That is not a problem at all.


Regards,
Ben Gabler
Operations Manager

*********Important Links************
Helpdesk: HostNine LLC - Powered By Kayako SupportSuite
Blog: HostNine Company Blog
Forums: HostNine Community Forums - Powered by vBulletin
**********************************
rob macleod
Posted On: 04 Jan 2009 05:32 AM
While i disagree with most of your companies comments, as they have not answered my previous tickets and emails and have largely been ignored i have not choice as to negotiate the service i need

If payment is made today for the server i want to cancel, will the requests listed below be made:

All the sites on the dedicated server be transfered to the reseller account in the next 24 hours. Will then the server be cancelled owningn no more monies

WHMCS on the reseller account be reinstated in the next 24 hours

The billing cycle changed on the reseller account as the account was not set up and WHMCS was not availible untill the 28th on December ( some time after i paid for the reseller account )


please respond to my queries so i can action payment etc.

Originally Posted by unet

still awaiting transfers and WHMCS issue to be resolved.

2009/1/5 HostNine Transfers

> Hi Rob,
>
> That is being activated and I am moving this back to transfers now.
>
>
> Regards,
> Ben Gabler
> Operations Manager
>
> *********Important Links************
> Helpdesk: HostNine LLC - Powered By Kayako SupportSuite
> Blog: HostNine Company Blog
> Forums: HostNine Community Forums - Powered by vBulletin
> **********************************
>
> Ticket Details
> ===================
> Ticket ID: VWG-944833
> Department: Transfers
> Status: On Hold
>
>


--
Rob Macleod

rob macleod
Posted On: 07 Jan 2009 03:40 AM
Hi, I have just tried to call but nobody picked up. I have checked my bank and payment has been paid.

None of the accounts have been transfered and the WHMCS has not been installed. it was agreed that this would be done in 24 hours and its 60 hours or so now. i have not responses from yourselves in these matters.

Please tell me whats going on.
rob macleod
Posted On: 06 Jan 2009 03:26 AM
Hi,


Transfers have not been done and whmcs has not been sorted out as the license is still suspended - please advise as i was under the impression this was going to be done yesterday.
Many thanks
Ben
Posted On: 05 Jan 2009 05:06 AM
Hi Rob,

That is being activated and I am moving this back to transfers now.


Regards,
Ben Gabler
Operations Manager

*********Important Links************
Helpdesk: HostNine LLC - Powered By Kayako SupportSuite
Blog: HostNine Company Blog
Forums: HostNine Community Forums - Powered by vBulletin
**********************************
rob macleod
Posted On: 05 Jan 2009 03:35 AM
hi,

Can you give me an eta in when the dedicated will be up and the domain/ site transfers will take place as well as the whmcs
rob macleod
Posted On: 04 Jan 2009 02:09 PM
Payment has been made on invoice: 81944

please go ahead as per our agreement in terms of transfer, whmcs and cancelling dedicated server.
Thanks
Ben
Posted On: 04 Jan 2009 08:58 AM
Rob,

That is not a problem at all.


Regards,
Ben Gabler
Operations Manager

*********Important Links************
Helpdesk: HostNine LLC - Powered By Kayako SupportSuite
Blog: HostNine Company Blog
Forums: HostNine Community Forums - Powered by vBulletin
**********************************
rob macleod
Posted On: 04 Jan 2009 05:32 AM
While i disagree with most of your companies comments, as they have not answered my previous tickets and emails and have largely been ignored i have not choice as to negotiate the service i need

If payment is made today for the server i want to cancel, will the requests listed below be made:

All the sites on the dedicated server be transfered to the reseller account in the next 24 hours. Will then the server be cancelled owningn no more monies

WHMCS on the reseller account be reinstated in the next 24 hours

The billing cycle changed on the reseller account as the account was not set up and WHMCS was not availible untill the 28th on December ( some time after i paid for the reseller account )


please respond to my queries so i can action payment etc.

I can confirm Travis is working on the transfer now. As for the WHMCS issue please email sales@hostnine.com so we can fix that for you right away.

[unet]

Just another update: its now 4 days later and no ticket update and no transfer has taken place......................

so that over 15 days since the first ticket

[jrawly]

is a transfer from another host?