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  #1  
Old 05-13-2007, 09:59 AM
Jpoke5 Jpoke5 is offline
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Join Date: May 2007
Posts: 26
Default cpanel log in trouble

i setup my new reseller account. i can log into whm but cant get to cpanel from whm? also cant log into cpanel from the welcome e mail link. anyone else have this trouble or advice on it. live chat is no help. trouble tickets take a long time... i posted all the info in a trouble ticket and the reply was... what is the main domain on this account.

maybe i should check to see if my computer is plugged in...lol

Jeff
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  #2  
Old 05-13-2007, 10:57 AM
H9Ben
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We ask for the main domain name on the account as a confirmation that you're really the customer and to find out which server your on. I was promptly working on your support ticket.
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  #3  
Old 05-13-2007, 11:36 AM
Mediapixel Mediapixel is offline
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Join Date: May 2007
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Quote:
Originally Posted by Jpoke5 View Post
i setup my new reseller account. i can log into whm but cant get to cpanel from whm? also cant log into cpanel from the welcome e mail link. anyone else have this trouble or advice on it. live chat is no help. trouble tickets take a long time... i posted all the info in a trouble ticket and the reply was... what is the main domain on this account.

maybe i should check to see if my computer is plugged in...lol

Jeff
are you connected to the internet?
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  #4  
Old 05-13-2007, 03:08 PM
H9Ben
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Quote:
Originally Posted by Mediapixel View Post
are you connected to the internet?
lol sorry had to laugh at that..
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  #5  
Old 05-13-2007, 04:08 PM
Express Express is offline
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Thats what i though but could not be bouthered to post
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  #6  
Old 05-13-2007, 05:46 PM
Mediapixel Mediapixel is offline
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Quote:
Originally Posted by Express View Post
Thats what i though but could not be bouthered to post
yea yeah :P
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