Incomplete Answers and Unresolved Issues

[Symmetry Power]

Does anyone else have this problem with the staff here at Hostnine? I begin to wonder now the validity of all the testimonials I've seen here. I would am seriously considering just bouncing the hell on out of here as a customer. I haven't got the most simplest tasks accomplished in over a week and I have about 50 exchanged emails that show how ridiculous it is. I think this place is full of trolls.

[Express]

I think this place is full of trolls.

Thats abit harsh!!!! Please provide ticket ID numbers for your request and hopefully Rick will take a look at this for you!

[Liam]

Unfortunately I have to agree.

I've had similar experiences with support, getting a straight answer or simply a response that is longer than a shot sentence seems almost impossible.

In their defence it does seem to depend on who you talk to and I haven't had a problem in a while but it can get incredibly frustrating

Liam

[Liam]

Originally Posted by scoot

What's a troll?
You mean actual trolls..?
Or folks that just spam here to advertise..?

Maybe these dudes:

[HNine Rick]

Hi,

Please PM me your ticket numbers and I will look into this for you. I just hired 3 new local employees to increase the quality of our customer service but as you can see in the customer testimonials forum all of our testimonials are 100% real. This is the first time I have heard of a customer that is not truly satisfied and blown away by our top level of service and support.

[Express]

Also H9 are planning to upgrade to VB very soon and they will be H9 staff on the forums!

[Express]

so nobody at H9 reads the forum now?

That is not what i am trying to say

I apologize as the forums are not monitored by our staff 24/7 like our phone, chat and helpdesk solutions.

From http://forums.hostnine.com/viewtopic.php?t=251 Rick

[Express]

I'm looking around, I'd be stupid not to.

Meaning, Looking around the forum or other hosting companys?

Also most of them 97 are from the announcements and network news forums which only forum staff can post on them forums.

[Liam]

Express - are you trying to get a job here or something? ;-)

Every post i've come across has a reply by you, that's dedication for ya :P

Liam

[Express]

Every post i've come across has a reply by you, that's dedication for ya

Do you have a problem for me using the forum! Just because i don't go in all guns blazing and trying to catch hostnine out meens i want a job!