Galaxy Down!!!

[bylamo]

My site has been down for over 4hrs now. Live chat is unavailable, what is going!!!
Being a reseller my self i have a few clients, a couple which just signed up a few hours before and now this!!!

Really not been happy with H9 recently. Server loads and now this?

[Leilani]

Yeah mine is down too and all my clients...i sent ticket 20 mins ago when i noticed but nothing back...communication is not looking good with these guys

[bylamo]

It looks to be back online now. And as expected got emails waiting from clients asking what happened. Can a staff member please advise as to what happened so we can advice clients. It was down for quite a while as well.

If this is scheduled, can we all be notified next time anything like this happens. Please!



PS Got this funny message when trying to submit :lol: :lol:

Mistake! There was an attempt of an automatic insert of the message in a forum. Your message is sent to hell. Try still times who knows - can it will turn out? Still probably, that you too long wrote the message - then pass to page back, copy the text, update page, insert the copied text and press button "Send".

[Leilani]

I opened a ticket although in my panic i sent it to sales, but alas the emails didnt come through because the server was down...doh!

This what the reply i got from Tim

There was a duplicate entry in the named.conf configuration file which has been removed allowing the DNS server to restart. Everything is now working correctly.

I have asked them what provisions they have in place on their side to notify them of when a server is down...would be nice to find out, because it's pretty shyte if they just depend on us telling them, especially when we can't get through to them easily... :shock:

[bylamo]

Originally Posted by Leilani

I have asked them what provisions they have in place on their side to notify them of when a server is down...would be nice to find out, because it's pretty shyte if they just depend on us telling them, especially when we can't get through to them easily... :shock:

That would be cool if they could setup the notification system. I'm in the UK as well, and since the server went down in the middle of the night , didn't know until around 7am. I'm suspecting it went down a few hours b4 that according to my live chat program.

Have to update my site news section now to explain the outage. :?

[Leilani]

Okay well they sent me an email back

This issue was an isolated issue that only happened within the hour.

I have just pointed out this thread...so if you noticed it at 7am then that was at least 2 hours...

[bylamo]

Was definately more than an hour

[HNine Rick]

Hi,

I can assure you it was not a very large issue. There was a duplicate entry in the named.conf file on galaxy which caused bind to fail when attempting to restart. We had the issue resolved ASAP as we had to narrow it down. I am speaking with our night shift now to see why chat was unavailable as that is completely unacceptable and will NEVER happen again.

[bylamo]

Nice one. I'm a happy bunny again