H9 Services Outage on Feb 27 / 2007

[beno]

Hi,

I do not see news or info on todays H9 services outage.

I could not use my webpage/mail and access this site from 9.a.m. to 12p.m. central time.

Is everything running nice?

What was the problem?

This is the first H9 outage I experiment, and sincerely would not like to have a lot of this...

Regards,

beno

[HNine Rick]

Hi,

We're not showing any internal outages on our end on any servers. The last server reboot we had was 4 days ago.

[beno]

Hi Rick,

Strange... what can it be then?

I started the day with a "connection error" trying to read my email, none of my websites in amy acount were available, all of them (including www.hostnine.com) were reporting a DNS error.

My internet connection was nice, I could visit other pages normally.

Ideas?

beno

[Malware]

Well, you have to look another variables as well.
One major thing that people overlook very oftenly is that your connection is not directly to the datacenter or to the server.
You do go through a lot of routers to reach a destination on the web and most websites you try to access takes a different path.

Like you said, you can perfectly access another websites, but maybe there is a nod down on your path so you can't access the server. The easiest way to check where is the problem? Ask someone else to try accessing it. If that person can't access, ask someone else. Try asking people getting their internet from different ISPs and better yet, from another city or state.

I do business in Brazil and right now one of my customers can't access our server. But I can and everyone else can. Where is the problem? between him and the server.

Always remember the variables.. the problem might be some place else and basically no one can control it as you probably don't know the support people of the router that is down..

Good luck..
cheers