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  #1  
Old 06-02-2008, 06:21 PM
tsgtlovell tsgtlovell is offline
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Join Date: Jun 2008
Posts: 11
Default WHMCS Not Sending IP
Hello, MY WHMCS is not sending the IP with the account infomation, i do have the text box set up as IP Address.
Example of Email

Hosting Package: Basic
Server IP:
Nameserver 1: ns847.host-etc.com
Nameserver 2: Ns848.host-etc.com

Quote:
Temporarily you may use one of the addresses given below manage your web site

Temporary FTP Hostname:
Temporary Webpage URL: http:///~tstcom/

Temporary Control Panel: http:///cpanel

Once your domain has Propagated

FTP Hostname: www.t3st2.com
Webpage URL: http://www.t3st2.com
Control Panel: http://www.t3st2.com/cpanel
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  #2  
Old 06-03-2008, 04:31 AM
jrawly jrawly is offline
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Join Date: Jan 2007
Location: Manchester, UK
Posts: 670
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Do you have a custom field in your WHMCS called IP Address?

then in the Email template, you need to reference [ProductCustom-IP Address] and not just IP Address
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  #3  
Old 06-03-2008, 08:49 AM
Giannis Giannis is offline
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Join Date: May 2008
Posts: 4
Default
same happens here to, i have custom field and am using it as manual says....

Also i would like to ask about username creation.

The mail i recieve from RC has 2 different username the one for Plesk and the other for ftp.

Whmcs new account information has only the username that is for ftp access, which you can not connect to plesk.

Is there any way to do something about this?

Thank you
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  #4  
Old 06-03-2008, 10:48 AM
tsgtlovell tsgtlovell is offline
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Join Date: Jun 2008
Posts: 11
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Solution:
Edit the email templates
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  #5  
Old 06-04-2008, 02:32 AM
Giannis Giannis is offline
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Join Date: May 2008
Posts: 4
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From my side i have done that but no luck???
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  #6  
Old 09-04-2008, 04:09 PM
ConfusionDesign ConfusionDesign is offline
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Join Date: Apr 2008
Posts: 8
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3.6 or greater of WHMCS is required. (If I have been told correctly)

What version are you running?
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