How long to setup account

[viet124]

Hi,

Just curious how long it takes to setup an account.

I put an order in on Thursday Jan. 25 and am eager to get started on my new website.

Still waiting for a response from helpdesk ticket / welcome email / order processed.

Thanks,
John

[kobra]

Just another user here. This is automated to my knowledge and being that this has taken this long I would get on the site and do a live chat or call them.

[viet124]

I did the live chat on Friday 1/26/07 and was told to email their billing address.. Sent that email Friday night and still don't know what my status is =/

[viet124]

I received an email telling me to call their billing #. So I called Billing on Sunday Night 1/28/07 and left a message on their answer machine. Still didn't hear back anything (it is Monday Night 1/29/07 now). I received an email telling me if my ticket has been resolved, and I just responded no.

I am losing hope on Host Nine and am about to look elsewhere for service.

~ John

[viet124]

I was advised that one of the staff handling my account had a family emergency and another team member had setup my account immediately for me.

Finally got the activation mail - now to test the service! I am back to neutral about Host Nine, but am glad to have gotten a response.

[Express]

Yes see:

http://forums.hostnine.com/viewtopic.php?t=433

Accounts are automated through hostnine, If your order was a good order such as no problems with payment and passed fraud this should be setup within 15 minutes.