Support Sucks

[Joe2209]

I've never had a problem with the support before - my tickets were always answered and so were my live chat requests.

But today has been absolutely terrible. My site has been down all day, and it doesn't seem like anyone wants any involvement in fixing the issues.

Can someone please take a look at my ticket, 'CNP-695974'?

A community of over 500 members are pissed off right now because they haven't been able to access the site -at all- today. If this problem isn't fixed within the next few hours, I'll be reconsidering a new host (mostly because the issues pertain to the loss of MySQL database information during a migration).

[Joe2209]

Might I add that the technicians in live chat keep telling me, "I've talked to someone in the transfers department and they will have this issue fixed shortly".

Is H9's definition of "shortly" more like "in a few days"?

This is all just shocking, absurd, and ridiculous. I would've never expected this from you guys - never.

Hiya,

While we appreciate your comments, and will surely look into improving off of them, I need to point out that any request going through the transfers department is subject to the 72 hour response time. Yes, this is short coming, however, transfers are a free service, and we are doing our best with them.

Obviously, you will be upset when something like this happens, but I think once it's resolved, if you look back at everything, and the fact that the 72 hour notice is posted clearly, I'd think you'd see we handled it as we could.

Closing this as per forum rules, if you have any further questions, please PM me.

I would also like to comment that I did try to restore this from the backup we had as soon as I found the ticket as updated on 29 Mar 2008 at 06:45 PM and it appeared that the issue with the database did happen before our backup was created. You then advised us that you had a copy of the backup and would restore it on your own marking the issue resolved.