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#1
01-26-2007, 01:16 PM
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Support Ticket System
What do you use for your support ticket system? Are any of the ones in fantastico any good? I would prefer to use a free package that allows emails to support to generate tickets as well. I don't need a live chat at this point, but in the future it may be nice.
Of course, when hostnine offers branded end user support, I guess this becomes irrelevant. 
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#2
02-21-2007, 05:39 PM
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http://sourceforge.net/projects/eticket/
eTicket is a PHP-based electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website.
http://sourceforge.net/projects/eticket/
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#3
05-17-2007, 06:53 PM
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Do you have a working demo of eticket?
I checked the link there is no demo or features list 
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#4
05-17-2007, 08:04 PM
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The one used here is pritty much industry standard, but unfortunately its not free, its called kayako e-support and its part of the whole support suite they offer , check the link at bottom of the H9 helpdesk
__________________
Fast, reliable web hosting - hostpixel.co.uk Quality web / graphic design - mediapixel.co.uk Listen to dance and garage music live
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#5
05-18-2007, 12:06 AM
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Posting, even though the OP started long time ago there are new posts recently. Cerberus at http://www.cerberusweb.com/ has several modes and there is a free "single email address" version - but for a small enterprise with mail forwarding you can use it to your advantage. Tracks tickets/responses, has a good knowledge base function. Easiest is mail pop/pipe but supports others.
A bit kinky to get set up but functions flawlessly once done.
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#6
06-06-2007, 03:01 PM
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Quote:
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#7
06-06-2007, 03:31 PM
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I am not sure what you are looking for but I have utilized all of the popular ones and here is my input.
Kayako.com is a great product, easy for customers, not so great on support from the company. no free version Cerberusweb.com - great product, a bit of a learning curve, decent support, a bit ugly on design. free version is available SupportTrio.com - great product, alot of features, great support, not bad looking. just released a free version. I believe all three of these have modules to blend in nicely with MB4. Not so sure about v5.
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