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  #1  
Old 01-11-2008, 11:39 PM
jono jono is offline
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Join Date: Jun 2007
Posts: 11
Default You need to fix your Support ticket system

When i go to your support section

There is no way to register to create an account to file a ticket

Also in the email sent out after a ticket is filed there is no information on what the username and pass is to view it.. so there is no way to VIEW it

You have removed parts of your support system
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  #2  
Old 01-12-2008, 02:06 AM
H9Joshua
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Hi,

Your login is the same as the billing login, it's fully integrated.
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  #3  
Old 01-12-2008, 11:47 AM
jono jono is offline
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Join Date: Jun 2007
Posts: 11
Default

I dont know my billing login, how would a person even know that
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  #4  
Old 01-12-2008, 11:57 AM
H9Ben
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Posts: n/a
Default

Well it's at the bottom of your Welcome to HostNine email.

Billing Login

The email address and password you signed up with.
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